Cody Jans
Bozeman,MT
Summary
Dedicated Engagement Specialist with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
7
7
years of professional experience
Work History
MSP Engagement Specialist
Aerotek/Actalent - Allegis Group
01.2019 - Current
- Effectively handled the internal distribution of requisitions for a wide-ranging portfolio of national clients.
- Provided in-depth education to a diverse group of over 100 internal partners on Rules of Engagement and best practices for each MSP program
- Ensured accurate and up-to-date point of contact information across various accounts
- Managed and served as a subject matter expert for multiple vendor management systems.
- Served as a liaison ensuring effective resolution of performance concerns, timesheet inquiries, equipment returns, etc., by facilitating communication between MSP coordinators and internal partners.
- Validated and qualified position requirements with MSP coordinators
- Collect feedback on candidate submittals in order to advise internal partners
- Ensured that all submittals in the VMS tool comply with national account guidelines.
- Efficiently handled candidate offer distribution while ensuring compliance initiation
- Delivered weekly reports on account metrics, offering valuable insights on demand and fulfillment.
- Engaged in scorecard reviews with MSP program executives
- Contributed to the development and maintenance of account SOPs.
Senior Case Resolution Associate
Aerotek/Actalent - Allegis Group
- Responded promptly and accurately to customer inquiries regarding data updates, billing, pay discrepancies, and expenses
- Successfully resolved spread and commission-related inquiries from internal partners
- Assigned and resolved complex inquiries using Connected/Salesforce
- Managed high volumes of inquiries in fast-paced back-office center operations setting
- Ensured timely handling of customer requests by collaborating with internal teams at corporate center and field offices
- Delivered resolution details to appropriate parties within specified timeframe
- Collaborated with relevant parties to propose improvement initiatives, enhancing service delivery model for optimal performance.
Senior Business Support Associate
Aerotek/Actalent - Allegis Group
- Maintained a track record of accurately completing and promptly submitting all compliance paperwork
- Conducted daily audits for contract employee start-ups
- Supported the process of collecting weekly timecards for a team comprising around 250 contractors
- Solved various payroll matters like adjusting employee work hours, reconciling missing payments, and troubleshooting invoice discrepancies.
- Supported the unemployment process through distribution of separation notices to contractors and offering assistance for any related questions.
- Assisted with Worker’s Compensation process
- Provided training to internal partners regarding best practices and strategies for efficient onboarding
- Organized regular partner calls between Corporate Center and Field Office to foster strong relationships.
- Organized and coordinated various Field Office events including lunch and learns, celebrations, and Diversity & Inclusion activities
- Supported the training of internal partners in local Field Office
- Streamlined the coordination of pre-employment paperwork and contractor orientations for efficient hiring processes.
- Managing the purchase card account and reconciling transactions for the company.
- Generated customized reports for Producers and Clients
- Scheduled drug tests based on client specifications for placements
- Ensured efficient handling of FAA processes for aviation contract employees
- Manage and prioritize incoming Field Office walk-in and call traffic.
Greeter/Server
Ordinary Pub
07.2018 - 12.2018
- Provided guests with outstanding customer service
- Assisted with set up for local food tours that frequented
- Contributed to opening every morning for business.
Project Manager Assistant (Contract)
Environmental Waste Minimization Inc.
12.2017 - 05.2018
- Scheduled and organized all equipment and parts necessary for Field Services jobs
- Negotiated for competitive pricing on heavy equipment to align with budget
- Approved vendor invoices by reviewing against documentation from Project Managers
- Invoiced clients for progress on each job based off daily records from the site
- Created and maintained files for all current and completed jobs
- Facilitated meetings to review completed jobs.
Administrative Assistant (Contract)
Crimson Renewable Energy/Delta
05.2017 - 11.2017
- Performed front desk/receptionist tasks
- Created facility access cards in gate programming system
- Scheduled incoming product by railcar and assisted in facilitating product pickup
- Provided inventory updates through data entry from daily BOLs
- Maintained filing room for all current and past products in the facility.
Education
Independence High School
Bakersfield, CA05.2013
Skills
- Attention to Detail
- Time Management
- Customer interaction
- Complex Problem-Solving
- Communication Management
- Strategy Development
Timeline
MSP Engagement Specialist
Aerotek/Actalent - Allegis Group
01.2019 - Current
Greeter/Server
Ordinary Pub
07.2018 - 12.2018
Project Manager Assistant (Contract)
Environmental Waste Minimization Inc.
12.2017 - 05.2018
Administrative Assistant (Contract)
Crimson Renewable Energy/Delta
05.2017 - 11.2017
Senior Case Resolution Associate
Aerotek/Actalent - Allegis Group
Senior Business Support Associate
Aerotek/Actalent - Allegis Group
Independence High School
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