Cody Jones
Cincinnati,Ohio
Summary
Well-versed in the field of customer service with a background in lifeguarding . Experienced in providing top-tier service, resolving complex issues and fostering positive relationships with members. Strengths include strong verbal communication, problem-solving skills and ability to maintain composure under pressure. Made significant impact in previous roles by improving client satisfaction and retention rates. Strong ability to assess situations rapidly and implement effective solutions. Seeking to transition into new field, leveraging my abilities to maintain calm under pressure and ensure safety.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Lifeguard
North Hills Swim Club
Cincinnati, OH
07.2025 - Current
- Monitored pool areas to ensure safety and enforce facility rules.
- Conducted regular safety checks on lifeguard equipment and facilities.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Assisted in organizing swim programs and events for members of all ages.
- Monitored safety of guests in and around swimming pool.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
Lifeguard
Tri Health Fitness Center (Pavilion)
Cincinnati, Ohio
03.2025 - Current
- Give vigilant attention to weak swimmers and high-risk patrons
- Maintain good quality of pool water by testing chemical levels periodically during the day
- Maintained constant surveillance of patrons in the swimming area at all times.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Performed regular cleaning and maintenance of pool equipment
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential danger
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
Lifeguard
GE Aerospace Fitness Center
Cincinnati, OH
11.2024 - Current
- Maintained cleanliness and order in designated areas throughout the pool area.
- Educated patrons on water safety practices and proper swimming techniques.
- Collaborated with team members to improve response times during drills and real incidents.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Improved team coordination with structured communication drills.
Education
High school or equivalent -
Colerain High School
Colerain, Ohio05-2017
Skills
- Honest
- Great Work Ethic
- Kind
- Hardworking
- Consistent
- Persistence
- People skills
- Teamwork
- Patience and Empathy
- Strong communicator
- Physical Fitness
- First aid
- CPR and AED training
Certification
American Red Cross: Lifeguarding (Including Deep Water) with CPR/AED for Professional Rescuers and First Aid
Timeline
Lifeguard
North Hills Swim Club
07.2025 - Current
Lifeguard
Tri Health Fitness Center (Pavilion)
03.2025 - Current
Lifeguard
GE Aerospace Fitness Center
11.2024 - Current
High school or equivalent -
Colerain High School
Hobbies and Interests
- Basketball
- Weightlifting
- Watching movies/TV shows
References
References available upon request.