Cody Karlik

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
• Packaged and shipped specimens to central lab daily.
• Used personal protective equipment correctly to protect coworkers and patients.
• Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
• Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
• Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
• Conducted venipuncture and other CT procedures.
• Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
• Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
• Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
• Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
• Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
• Improved patient comfort and trust with compassionate communication and professional bedside manner.
• Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
• Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
• Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
• Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
• Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
• Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
• Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
• Enhanced patient experience by performing blood draws quickly and efficiently.

• Trained, coached, and mentored new sales associates for maximum performance.
• Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Up-sold and cross-sold products effectively, driving sales and increasing revenue.
• Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
• Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
• Enhanced client relationships through consistent communication and personalized solutions.
• Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
• Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
• Enhanced team morale and cohesion through regular motivational sessions and incentives.
• Orchestrated seamless product transitions, minimizing customer disruptions.
• Enhanced customer satisfaction with personalized follow-up strategies.
• Fostered culture of continuous improvement, conducting regular performance reviews.

• Greeted diners
• Took and memorized orders
• Served food
• Checked on diners frequently
• Cleaned and sanitized dining room
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Successfully negotiated sales of over 12,000 dollars

• Partnered with company managers to plan sales strategy
• Contacted potential clients
• Verified customer personal information
• Answered customer questions and addressed problems
• Negotiated and completed purchasing contracts
• Built close relationships with clients
• Generated at least 15 sales leads per month
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Utilized CRM software to manage client information, track leads, and monitor sales progress.

• Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
• Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
• Responded frequently to customer feedback in professional and constructive way.
• Developed strategic initiatives based upon company objectives aimed at accelerating growth.
• Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
• Increased company profit through upselling packages to corporate groups.
• Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
• Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
• Managed a team of sales professionals, providing ongoing coaching and mentorship to drive individual performance and overall team success.
• Motivated team to meet and exceed sales goals.
• Analyzed sales data and developing strategies and action plans.
• Negotiated contracts with major clients, securing favorable terms that benefited both parties involved.
• Reduced costs associated with lead generation by identifying more cost-effective methods for acquiring potential clients.
• Analyzed sales data and trends to identify areas for improvement, implementing necessary adjustments for optimal results.
• Set production goals to exceed budget expectations.
• Built relationships with customers and community to establish long-term business growth.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Managed accounts to retain existing relationships and grow share of business.