Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cody Katcher

San Antonio,TX

Summary

US Army Veteran, dedicated father of two with a BA in Audio Engineering from Sanford-Brown College. Experienced in warehousing, delivery driving, customer service, cashiering, handiwork, and various technical skills. Caregiver during wife's health challenges. Transitioned from Sutherland Global Services to Lowe’s, excelling in the MST role. Recently relocated to San Antonio for better healthcare. Excelled as apprentice cerakote applicator and gunsmith since relocating to San Antonio, but due to personal hardships, I am looking to transition careers into the IT/Tech industry and lean on my previous IT helpdesk skills. Hardworking, communicative, and reliable individual eager to contribute to your team.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Shop Manager/Armorer/Gunsmith

Onyx Arms
08.2024 - 04.2025
  • Open/Closing operations
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Implemented store policies and procedures to remain compliant with corporate guidelines.
  • Shipping operations
  • Handling transfers/4473’s/background checks
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Muzzle Device Install/suppressor setups
  • Parts/Furniture swaps
  • Maintenance and parts replacements of various platforms
  • Pin/Weld
  • Parkerizing
  • Full Builds


Gunsmith/Cerakote Applicator

Armageddon Armory
10.2023 - 08.2024
  • Inspect and identify issues with customer’s firearms
  • Repair/replace/fabricate parts for firearms
  • Build AK/AR/pistol platform firearms from kits, or supplied parts from customers
  • Pin/Weld experience
  • Enhanced the accuracy of firearms by customizing various components, triggers, and other components.
  • Implemented new technologies within the workshop to improve efficiency in various tasks such as machining or measuring tools.
  • Customized firearm fitment for individual users, enhancing comfort, usability, and performance.
  • Reduced turnaround time for repairs by streamlining processes within the workshop setting.
  • Solved complex firearm malfunctions by diagnosing issues and implementing effective repairs.
  • Educated customers on proper firearm maintenance techniques to extend the life of their investments.
  • Conducted thorough inspections of firearms for safety compliance, ensuring proper function and adherence to regulations.
  • Disassembled/prepped firearms for Cerakote process
  • Used various software to design and cut stencils
  • Apply Cerakote in desired look and reassemble for customer
  • Functions test and Test Fire if necessary

Cerakote Applicator/Customer Service

Sinner Mass Fabrications
05.2022 - 10.2023
  • Receive firearms and work with customers to create their look
  • Return firearms and ensure the customer is more than satisfied
  • Order firearms/parts/develop builds if customer wants new/customized firearm
  • Complete form4473 and run background checks per ATF guidelines
  • Represent the company in local events, setting up/breaking down/engaging with event goers
  • Disassembled firearms and prepped for the Cerakote process
  • Design and cut stencils to the customer's specifications
  • Apply Cerakote and reassemble firearms

MST (Merchandising Service Team)

Lowe’s Home Improvement
01.2020 - 01.2021
  • Ensure all areas of the store are set up according to most recent POG (planogram)
  • Relay any information about deficiencies or issues with current POG to proper authorities
  • Ensure myself and my team are following safety guidelines while executing all tasks
  • Change/relabel products as instructed by current POG
  • Safely use MHE (Material Handling Equipment) to complete required tasks
  • Equipment experience: forklift, drivable/static power stocker lift, pallet jacks, hand tools

Customer Service Associate

Lowe’s Home Improvement
01.2020 - 01.2021
  • Ensure area is stocked, items are presented up front and clean
  • Assist customers finding items as well as proper uses for the items
  • Direct customers to other areas pertaining to their shopping needs
  • Create a positive experience for customers

PlayStation (PSN) Campaign

Sutherland Global Services
10.2019 - 09.2020
  • Receive inbound calls regarding PlayStation’s PSN service
  • Verify inbound caller’s security information/maintain account security according to company procedures and policies
  • Perform various tasks such as: account information changes, processing payment/refund requests, troubleshooting system errors, educating callers about systems, processes, and policies
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.

Disney+ Campaign

Sutherland Global Services
08.2019 - 10.2020
  • Receive inbound calls regarding Disney+ services
  • Verify inbound caller’s security information/maintain account security according to company procedures and policies
  • Spread Disney Magic
  • Both Campaigns require and utilize skills associated to:
  • Customer Service, Client Telecommunications Skills, Precise note-taking/multitasking skills, Troubleshooting Systems, Identifying trending issues to report for bug fixes, Informational Security
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Reception Duties

Integral Associates LLC.
01.2016 - 01.2018
  • Checking in existing patients/creating new profiles for new patients
  • Checking personal amount limits/data entry
  • Preparing orders for delivery
  • Provided backup support for reception duties such as greeting visitors warmly upon arrival or answering incoming phone calls courteously.
  • Maintained a professional appearance at all times while managing reception duties such as greeting visitors warmly, directing them appropriately, and offering refreshments when necessary.
  • Created a welcoming environment for visitors by managing reception duties professionally while maintaining appropriate decorum.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Oversaw reception duties such as welcoming visitors, signing them in properly, directing them accordingly within the office space.
  • Managed reception duties, scheduling appointments and greeting clients professionally upon arrival.

Patient Consultant Duties

Integral Associates LLC.
01.2016 - 01.2018
  • Product knowledge/applications (product knowledge)
  • Personal research regarding the company’s products and their applications
  • Catering to patient’s individual needs/answering questions about products
  • Maintaining displays/in-store/online menus
  • Upholding/maintaining all company/city/county/state standards and practices
  • Keeping up-to-date on regulations and allowances
  • Cashiering

US Army Ammunition Specialist

US Army Ammunition Specialist (E-4/89B)
01.2010 - 01.2014
  • Store/manage all ammunition for Fort Carson, CO and Bagram Airfield, Afghanistan (OEF 12-13)
  • Issue/receive ammunition to/from both American and NATO forces
  • Assist Explosive Ordnance Disposal Unit(s) in properly managing/disposing of unserviceable/unusable/confiscated weaponry and ammunition
  • Hazardous material handling/storage
  • Forklift driving experience
  • Warehousing/organizational experience
  • Basic/Serialized inventory
  • First Aid/Triage Training
  • Informational/Operational Security Training
  • Maintaining a Clean and Safe work space
  • Following through and completing tasks in a timely manner
  • Time/Personnel/Equipment management experience
  • Enhanced inventory accuracy for ammunition stockpile by utilizing modern tracking systems and software solutions.
  • Supervised personnel and offered extensive mentoring and training assistance.
  • Optimized storage space utilization for ammunition stockpile by implementing efficient organization methods and practices.
  • Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
  • Trained personnel on safe ammunition handling to prevent injuries and accidents.
  • Oversaw quality control processes pertaining to incoming shipments of ammunition, ensuring all items met required performance specifications before being added to inventory reserves.
  • Improved ammunition storage safety by conducting regular inspections and implementing updated protocols.

Education

Bachelors of Arts - Audio Engineering Program

Sanford-Brown College
01.2017

Certificate - Firearms Technology- Gunsmithing

Sonoran Desert Institute
01.2022

Certificate - undefined

Glock Armorer's Certification
01.2022

Diploma - undefined

Bonanza High School
Las Vegas, NV
01.2010

Skills

  • Customer Service
  • Sales
  • Multitasking
  • Inventory Skills
  • Motivated
  • Efficient
  • Team Player
  • Creative
  • Task/Goal Oriented
  • Excellent Communication
  • Organization and time management
  • Dependable
  • Quick Learner
  • Attention to Detail
  • Skilled with Microsoft Office
  • Hand Tools/Power Tools/Armorers tools
  • Shipping and Receiving
  • Troubleshooting
  • Firearms Safety
  • Patience and perseverance
  • Adaptive problem solving
  • Client consultation
  • Quality control management
  • Damage repair expertise
  • Armorer tool mastery
  • Problem-solving
  • Computer skills
  • Safety protocols
  • Self motivation
  • Friendly, positive attitude
  • Decision-making
  • Dependable and responsible

Certification

Certificate in Firearms Technology - Gunsmithing - SDI

Glock Armorer Certified

Timeline

Shop Manager/Armorer/Gunsmith

Onyx Arms
08.2024 - 04.2025

Gunsmith/Cerakote Applicator

Armageddon Armory
10.2023 - 08.2024

Cerakote Applicator/Customer Service

Sinner Mass Fabrications
05.2022 - 10.2023

MST (Merchandising Service Team)

Lowe’s Home Improvement
01.2020 - 01.2021

Customer Service Associate

Lowe’s Home Improvement
01.2020 - 01.2021

PlayStation (PSN) Campaign

Sutherland Global Services
10.2019 - 09.2020

Disney+ Campaign

Sutherland Global Services
08.2019 - 10.2020

Reception Duties

Integral Associates LLC.
01.2016 - 01.2018

Patient Consultant Duties

Integral Associates LLC.
01.2016 - 01.2018

US Army Ammunition Specialist

US Army Ammunition Specialist (E-4/89B)
01.2010 - 01.2014

Certificate - Firearms Technology- Gunsmithing

Sonoran Desert Institute

Certificate - undefined

Glock Armorer's Certification

Diploma - undefined

Bonanza High School

Bachelors of Arts - Audio Engineering Program

Sanford-Brown College

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Cody Katcher