Cody Ketcher
St. George,UT
Summary
https://www.linkedin.com/in/cody-ketcher-734b06153/
Established Account Executive gifted at lead generation and efficiently resolving customer issues. Engaging and personable with ability to increase business opportunities through dynamic marketing strategies, effective communication skills and dedication to customer service. Proven track record of increasing sales and revenue through excellent relationship-building skills, consistent follow-through with customers and exceptional negotiation abilities.
Overview
20
20
years of professional experience
Work History
Sales Manager
Ovation Senior Living
10.2023 - Current
- Increased occupancy rates by conducting community outreach events and fostering relationships with local healthcare providers.
- Developed strong relationships with residents'' families, addressing their concerns promptly and providing updates on their loved ones'' wellbeing.
- Facilitated smooth transitions for new residents by coordinating move-in processes and providing ongoing support during their adjustment period.
Account Executive
Captech Financial
03.2022 - 10.2023
- Gained understanding of goals, objectives and processes to meet client business needs.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
Account Executive/Patient Care Coordinator
CNS Home Health And Hospice
01.2020 - 03.2022
- Built strong referral network by developing strategic relationships with general practitioners and internists.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Worked with patients and families to develop future plans and discuss care actions.
- Coordinated charitable, government and community resources for patients.
Account Executive
Integrated Senior Care
10.2018 - 12.2019
- Coordinate or participate in promotional activities or trade shows, health fairs, working with developers, advertisers, or production managers, to market products or services.
- Attended networking events to build relationships and identify sales opportunities.
- Liaised between clients and support team to resolve issues quickly and effectively.
- Stayed up-to-date on changing industry and product standards and trends related to Medicare and State regulations.
Specialty Programs Manager
Encompass Home Health and Hospice
10.2016 - 10.2018
- Attended daily planning and coordination meetings Responsible for admissions and Education creative marketing with every account.
- Conduct presentations to educate Doctors and Administrators the benefit of choosing Encompass Home Health and Hospice for their patients care.
- Organized "Orthopedic Program" and held protocol meetings with Orthopedic Surgeons to create a successful results in patient care.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Waiter/Management
The Pasta Factory
05.2004 - 12.2018
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Sales Development Representative
Podium
09.2021 - 02.2023
- Met existing customers to review current services and expand customer success and opportunities.
- Increased customer base and increased working pipeline by 75% through effective lead generation.
- Won new business by articulating full value of company's capabilities to prospects.
- Built relationships with customers and community to promote long term business growth.
Education
Bachelors - Interpersonal Communication
Dixie State University
Saint George, UT05.2018
Associate of Science -
Dixie State University
Saint George, UT05.2012
Skills
- Customer presentations and demonstrations of companies online portal
- Product and service sales that lead to growth year over year
- Sales Team Collaboration
- Building and maintaining customer relations with over 50 accounts per month
- Proficient with Salesforce, Outreach, and other CRMs
- Pipeline Growth
Timeline
Sales Manager
Ovation Senior Living
10.2023 - Current
Account Executive
Captech Financial
03.2022 - 10.2023
Sales Development Representative
Podium
09.2021 - 02.2023
Account Executive/Patient Care Coordinator
CNS Home Health And Hospice
01.2020 - 03.2022
Account Executive
Integrated Senior Care
10.2018 - 12.2019
Specialty Programs Manager
Encompass Home Health and Hospice
10.2016 - 10.2018
Waiter/Management
The Pasta Factory
05.2004 - 12.2018
Bachelors - Interpersonal Communication
Dixie State University
Associate of Science -
Dixie State University
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