Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cody Keys

Harrison,United States

Summary

My main work experience has been in retail where I managed the Dairy and Frozen foods departments for two separate companies (Town and Country Grocers and Harps Food Stores) over twelve years. In this position I ordered, organized and maintained inventory stocks, trained and directed team members to efficiently complete tasks and stretched my creative muscles with inventive, fun displays designed to entice customers and move stock. Lack of advancement, growth and opportunity drove me to seek other paths for personal and financial fulfillment.


During the summer season of 2024, I joined Xanterra Parks and Resorts to work as a Laundry Attendant at their facility in Gardiner Montana which cleans and sends out linens for all the hotels and resorts in Yellowstone National Park. In this position, I fed and collected from multiple folding machines, I helped sort large quantities of dirty linens for washing, I hand folded several items including robes and blankets, I assisted with the loading and unloading of linen trucks, I organized and tagged bins of freshly washed and folded linens, and I worked with many different people from different regions and backgrounds to accomplish tasks. In this position, I gained valuable experience in seasonal resort work as well as travel.


The following winter I accepted a housekeeping position with Xanterra at The Grand Hotel near the Grand Canyon. In this position I cleaned and prepared rooms for guests with great performance reviews. I also learned the role of housekeeping inspector, where I checked the rooms after cleaning to ensure that they met high standards of quality.


My last position with Xanterra was within their retail distribution center in Gardiner, Montana during Summer 2025. This facility ships all manner of goods to the resort gift shops throughout Yellowstone National Park. In my postion, I "picked" large orders of merchandise for shipping, as well as checked other employee's picks for accuracy, followed by boxing, tagging, and loading pallets for delivery. The other main aspect of the job was processing, where I opened boxes of product, inspected for damage, ensured that tags scanned and prices matched our system. I would then either tag the product to be shipped directly to a store, or add the product to the warehouse, finding a spot and creating a tag if needed. During the process, I carefully filled out paperwork, providing accurate and vital information for the computer systems. One day, I also accompanied a driver into the park to assist with deliveries to multiple stores.


Overview

19
19
years of professional experience

Work History

Retail Distribution

Xanterra Parks & Resorts
06.2025 - 09.2025
  • Maintained a clean and safe retail environment with diligent attention to detail in cleaning and restocking tasks.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all distribution activities.
  • Maintained detailed records of incoming deliveries, ensuring proper distribution or storage as required.
  • Executed distribution and allocation tactics to support ongoing replenishment and assortment needs.
  • Expedited loading and unloading processes, reducing downtime at distribution centers.
  • Maintained a high degree of accuracy for all documents, conducting thorough quality checks before submission or distribution.

Housekeeper

Xanterra Parks & Resorts
12.2024 - 04.2025
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Verified cleanliness and organization of storage areas and carts.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.

Laundry Attendant

Xanterra Parks & Resorts
05.2024 - 09.2024
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
  • Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
  • Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
  • Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
  • Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
  • Increased linen longevity with proper handling, folding, and storage procedures.
  • Handled delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Operated machines correctly by following machine instructions and safety regulations.
  • Assisted with unloading and loading customer laundry items.
  • Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
  • Followed environmental regulations when handling hazardous materials for laundromat safety.

Retail Manager

Town and Country Grocers + Harps Food Stores
09.2006 - 07.2023
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Trained and developed new employees for ease of transition into team.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Increased sales by implementing effective merchandising strategies and optimized store layouts.
  • Answered questions about store policies and addressed customer concerns.
  • Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
  • Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
  • Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

Associate of Arts - Liberal Arts

North Arkansas College
Harrison, Ar
05.2012

Skills

    Workplace Cleanliness

    Color separation

    Laundry folding and storage

    Laundry room operations

    Safety Procedures

    Laundry equipment operation

    Item Sorting

    Sorting and transport

    Adherence to Policies

    Folding Techniques

    Efficient Sorting

    Equipment training

    Problem-Solving

    Teamwork and Collaboration

    Folding laundry

    Attention to Detail

    Sorting

    Operating equipment

    Identifying Equipment Issues

    Multitasking

    Organizational Skills

    Active Listening

    Adaptability and Flexibility

    Self Motivation

    Interpersonal Skills

    Analytical Thinking

    Professionalism

    Adaptability

    Written Communication

    Professional Demeanor

Timeline

Retail Distribution

Xanterra Parks & Resorts
06.2025 - 09.2025

Housekeeper

Xanterra Parks & Resorts
12.2024 - 04.2025

Laundry Attendant

Xanterra Parks & Resorts
05.2024 - 09.2024

Retail Manager

Town and Country Grocers + Harps Food Stores
09.2006 - 07.2023

Associate of Arts - Liberal Arts

North Arkansas College