Cody Khounnachack
Costa Mesa,CA
Summary
Hardworking college graduate with over 4 years of experience in the food service industry, as well as another 4 years in customer service & sales. Has an aptitude for the creative/visual arts as well as being a quick learner, and is able to adapt quickly in both independent an team based settings.
Overview
11
11
years of professional experience
Work History
Technical Specialist
Apple Inc.
Buffalo, NY
07.2024 - 07.2025
- Maintain knowledge and stay up to date on Apple products, services, and repair processes to support efficient and high-quality service.
- Troubleshoot, diagnose, and resolve issues for Apple hardware and software.
- Provide excellent service to customers by understanding their needs, identifying ownership opportunities/solutions, presenting product and service recommendations.
- Perform other tasks as needed; including but not limited to supporting customer-facing activities on the sales floor.
Host/Axe Throwing Instructor & Bartender
Hatchets & Hops
Buffalo, NY
03.2023 - 07.2025
- Acts as host/instructor for all incoming groups, while maintaining a safe and engaging environment for all group members.
- Actively performs bar back/bartender duties while not manning the throwing bays.
- Assists the manager in maintaining stock of alcohol, axe throwing materials, cleaning supplies, ect...
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
Front of House Staff
Buffalo AKG Art Museum
Buffalo, NY
09.2023 - 07.2024
- Acts as front of staff customer service for all museum visitors; manning the galleries, front check-in desks, as well as the gift shop.
- Maintains knowledge of all current artworks and exhibitions in order to answer curiosities of visitors.
- Must keep subtle watch over all museum visitors to ensure all rules and guidelines are followed.
Sales/Stock Associate
Zara
04.2018 - 11.2021
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained a well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Performed assistant manager duties such as evaluating outbound, and inbound product shipments; and assisting head manager with employee scheduling.
Crew Member
La Nova Pizzeria
11.2014 - 04.2018
- Prepared orders while maintaining portion control and presentation within service goal times.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Assisted management with employee scheduling, and weekly inventory control and orders.
- Performed cleaning duties, including wiping all surfaces and equipment, as well as sweeping and refilling stock.
Education
Bachelor of Arts - Fine Art - General Studio Concentration
State University of New York at Buffalo
Buffalo05-2021
Skills
- Digital Illustration
- Customer Service
- Ability to Work in both team based and independent settings
- Quick Learner
Languages
English
Native or Bilingual
Thai
Native or Bilingual
Timeline
Technical Specialist
Apple Inc.
07.2024 - 07.2025
Front of House Staff
Buffalo AKG Art Museum
09.2023 - 07.2024
Host/Axe Throwing Instructor & Bartender
Hatchets & Hops
03.2023 - 07.2025
Sales/Stock Associate
Zara
04.2018 - 11.2021
Crew Member
La Nova Pizzeria
11.2014 - 04.2018
Bachelor of Arts - Fine Art - General Studio Concentration
State University of New York at Buffalo