Summary
Overview
Work History
Education
Skills
Timeline
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Cody Killian

Maryland Heights,MO

Summary

Proven Operations Manager with a track record of enhancing operational efficiency by over 47% at Amazon through innovative staffing models and process improvements. Expert in team leadership and workflow optimization, consistently outperforming shifts by margins of 5%. Skilled in problem-solving and staff training, adept at driving projects to successful completion. Seasoned Operations Manager and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

12
12
years of professional experience

Work History

Operations Manager

Amazon
04.2020 - Current
  • Developed and implemented a staffing model change for the department that saw an increase of 47% to operational plan and is still used to this day on all 4 shifts.
  • Developed and lead a team of 4 managers and 250 associates to be the best shift in the depart in terms of hourly rates and quality, seeing a consistent 5% margin between shifts over 13 months.
  • Transitioned to day shift team and continued development, matching previous shifts best, closing the 5% gap, within 5 months.
  • Developed and implemented new process to stream line processing of units using TIMWOODS model and Hoshin Kanri, seeing a 10% gain to Operational plan.

Valet Attendant

Ameristar Casino
04.2019 - 04.2020
  • Responsible for training over 30 new hires in a calendar year.
  • Established positive guest relationships through consistent delivery of excellent customer service.

I.T. Intern

Lindenwood University
08.2016 - 02.2020
  • Responsible for training all new hires.
  • Answered and solved 30 calls per night on problems related to all things IT within the scope of the role.
  • Responded to support requests from end user and patiently walked individuals through basic troubleshooting tasks
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Environmental Service Tech II

Mercy Hospital Jefferson
10.2014 - 04.2018
  • Operated high voltage equipment such as buffers, automatic scrubbers, and high-pressure washers
  • Worked industrial carpet cleaners
  • Stripped and waxed floors using electrical cleaning equipment
  • Setup and cleaned banquet and conference rooms
  • Training in Biohazard care and removal
  • Responsible for training all new hires in the department

Service Desk Associate

The Home Depot Inc
10.2012 - 07.2014
  • Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Answer telephones to provide information and receive orders
  • Rent items, arrange for provisions of services to customers and accept returns

Education

Bachelor of Arts - Chemistry

Lindenwood University
Saint Charles, MO
12.2020

Skills

Problem-Solving

Team Leadership

Workflow Optimization

Customer Service

Employee relations and conflict resolution

Decision-Making

Staff Management

Staff Training

Inventory Management

Project Management

Operations Oversight

Policies and procedures implementation

Timeline

Operations Manager

Amazon
04.2020 - Current

Valet Attendant

Ameristar Casino
04.2019 - 04.2020

I.T. Intern

Lindenwood University
08.2016 - 02.2020

Environmental Service Tech II

Mercy Hospital Jefferson
10.2014 - 04.2018

Service Desk Associate

The Home Depot Inc
10.2012 - 07.2014

Bachelor of Arts - Chemistry

Lindenwood University

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Cody Killian