Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cody Kincheloe

Houston

Summary

Hardworking and motivated professional with 15+ years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Customer service has been at the forefront of my career, and the focal point of my skill set.

Overview

16
16
years of professional experience

Work History

Manager

Tacobell
Houston
07.2024 - 05.2025
  • Was responsible for maintaining industry standards in regards to health and safety.
  • Passed all inspections while managing this location
  • Coached and trained employees in all aspects of their jobs
  • Maintained speed of service standards
  • Ensured product quality and provided friendly customer service.
  • Was responsible for closing shifts, while ensuring compliance with company procedures.
  • Delivery processing and inventory counts.
  • EOD settlement.

Assistant General Manager

Timewise/ Honeyfarms
Houston
06.2021 - 06.2023
  • Provided customer service at the front counter.
  • Certified for safety regulations and station maintenance.
  • Coached and trained employees in all aspects of their jobs, from till responsibility to health and safety standards.
  • Was personally responsible for the functionality of the station when General manager wasn't present. Specifically second and third shifts which included overnight shifts.
  • Maintained availability to my employees at all hours to answer any questions and address any concerns they had.
  • Was responsible for merchandising and promotional materials used through out the station.
  • Maintaining TABC and Food Safety standards.
  • It was tested and recertified with high scores.
  • Made policy changes within my store that were then implemented at other locations throughout the company.

Shift Lead

Subway
Houston
09.2020 - 11.2022
  • Was responsible for quality control and maintaining industry standard and ensuring company policy was followed
  • Ensured health and safety standards were met.
  • Worked multiple locations.

Manager

Observ
Houston
01.2018 - 08.2020
  • Was responsible for multiple concessions stands throughout NRG stadium.
  • Helped resolve customer complaints or issues.
  • Coached and trained employees on maintaining proper TABC and industry standards.
  • Was responsible for inventory and EOD settlement.

Team Member

Freebirds World Burrito
Conroe/ Houston
06.2017 - 03.2019
  • Was responsible for food prep for both FOH and BOH
  • Customer service and cashier duties for FOH
  • Ensured food quality control met industry standard as well as Health and Safety standards were met.
  • Worked multiple locations

Lead Server

La Mariposa Grill And Cantina
Conroe
10.2016 - 01.2018
  • Responsible for delegating prep and closing tasks.
  • Assisting coworkers with any questions or issues they may have through out their shifts.
  • Assigning sections and ensuring coworkers had all necessary tools available.
  • Expediting and running plates to assist servers.
  • Greeting and seating guests
  • Assisting Bar, FOH, and BOH as needed.

Manager

Five Guys
Conroe
07.2013 - 01.2018
  • In charge of food prep and quality control.
  • Delivery processing. Ordering and Intake.
  • Provided customer service at FOH.
  • Inventory and BOH EOD settlement.
  • Hiring and Employee conflict resolution.
  • Coaching and Training Employees in Till Responsibility, Health and Safety Practices, and Food Management.
  • Ensured compliance with industry standards and company policy.
  • Worked multiple locations.

Sales Associate/ Technician

Office Depot Inc
Bakersfield
09.2011 - 07.2013
  • Provided information about products, and services.
  • Performed floor redisplays, merchandising, and other tasks related to product promotion and sales.
  • Certified as a Computer Technician and provided technical support, diagnosed and implemented software repairs.

Grocery Store Clerk

Cookie Crock Market
Arroyo Grande
06.2009 - 09.2011
  • Provided friendly customer service, while assisting guests with locating products, bagging their groceries, and answering any product related questions they may have had.
  • Stocking and organizing product shelves, maintaining quality and cleanliness of products to promote sales.
  • Collecting carts as well as assisting guests to their vehicles.
  • Inventory/ intake; Delivery processing

Education

High School Diploma -

Stockdale High School
Bakersfield, CA
06-2010

Some College (No Degree) - General Education

Bakersfield College
Bakersfield, CA

Skills

  • Health and safety
  • Employee training
  • Inventory management
  • Customer service
  • EOD settlement
  • Regulatory compliance
  • Performance coaching
  • Quality control
  • Team leadership
  • Merchandising strategies
  • Process improvement
  • Texas Food Handlers Certified
  • TABC Certified
  • Speaks some Spanish
  • Speaks semi-fluent French

Timeline

Manager

Tacobell
07.2024 - 05.2025

Assistant General Manager

Timewise/ Honeyfarms
06.2021 - 06.2023

Shift Lead

Subway
09.2020 - 11.2022

Manager

Observ
01.2018 - 08.2020

Team Member

Freebirds World Burrito
06.2017 - 03.2019

Lead Server

La Mariposa Grill And Cantina
10.2016 - 01.2018

Manager

Five Guys
07.2013 - 01.2018

Sales Associate/ Technician

Office Depot Inc
09.2011 - 07.2013

Grocery Store Clerk

Cookie Crock Market
06.2009 - 09.2011

High School Diploma -

Stockdale High School

Some College (No Degree) - General Education

Bakersfield College

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