Cody Kinney

Telecommunications Specialist

Nelms Communications

09.1999 - Current

Oversaw successful installation projects, ensuring timely completion within budget constraints while meeting client specifications.
Managed vendor relations effectively, negotiating favorable contract terms and strengthening partnerships for future collaborations.
Prepared purchase requisitions to obtain networking and telecommunications equipment, computer hardware and software and test equipment.
Championed company-wide adoption of cutting-edge technologies, fostering innovation in daily operations.
Evaluated competing products in the market to ensure continued competitiveness within the telecoms landscape.
Continually updated knowledge on emerging trends within the telecoms industry, applying relevant insights to enhance service offerings and stay ahead of evolving client needs.
Reduced downtime for clients by swiftly troubleshooting and resolving complex technical issues.
Contributed to the design of customized telecommunications solutions tailored to meet unique client requirements.
Evaluated and tested software and hardware to determine compatibility with existing systems, efficiency and reliability.
Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
Liaised with component vendors to properly operate and maintain telecommunications equipment.
Interfaced with local area network and wide area network telecommunications operations on secure compatibility and connectivity matters.
Performed system moves and changes internally and by remote access and coordinated and prepared reports to support operation and planning of telecommunications systems.
Installed and configured new devices and system components.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
Managed and prioritized customer service requests to achieve prompt resolution.
Leveraged electronic testing equipment to diagnose and solve telecommunications issues and maintained records of systems performance, operations and equipment inventory.
Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Responded to service requests during and after business hours.
Collaborated with other technicians to troubleshoot and resolve technical issues.
Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Performed quality assurance on systems to confirm optimal performance.
Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
Performed periodic system upgrades and maintenance to meet industry standards.
Coordinated installation of new users and relocations of existing users.
Provided training to customers to enhance use and understanding of network systems.
Followed standards and procedures to maintain safe work environment.
Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
Repaired cut cable of various sizes and worked with color-coded wires and cables.
Accurately read, understood and carried out written instructions.
Installed and maintained systems and analyzed users' needs.
Assessed facilities to determine capacity and needs for telecommunications systems.
Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
Developed cost estimates for system and component implementation and operation.
Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.

Summary

Overview

Work History

Telecommunications Specialist

Education

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Timeline

Telecommunications Specialist

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