Cody Kramer
Inflight Supervisor
Seattle,WA
Summary
Dynamic and results-driven professional with extensive experience in operational oversight at American Airlines. Proven track record in employee development and conflict resolution, enhancing team productivity and compliance. Skilled in project management, successfully implementing efficient workflows that improved operational performance by 80%. Strong communicator dedicated to fostering teamwork and achieving organizational goals.
Overview
10
10
years of professional experience
Work History
Supervisor - Inflight
Alaska Airlines
01.2024 - Current
- Oversee daily operations of the Inflight base, ensuring smooth workflow and timely completion of tasks.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency while driving operational performance
- Increase team productivity by implementing efficient workflows and setting clear expectations for crew members.
- Resolve conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conduct performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enhance communication within the team by holding regular meetings and encouraging open dialogue.
- Collaborate with other departments to achieve organizational goals, fostering teamwork across workgroups.
Supervisor-Inflight Base
Frontier Airlines
02.2023 - 12.2023
- Part of a team of 3 Inflight station leaders assisting in the supervision and management of 600 flight attendants based at LAS
- Audited crew members at the aircraft to ensure compliance with FAA and company regulations
- Performed check rides on flight crew
- Worked closely with AFA Union counterparts
- Investigated complaints against crew/team members
- Provided corrective action when necessary
- Ensured the success of the daily operation by mitigation of any crew issues affecting airline ontime performance.
Flight Service Manager
American Airlines
06.2021 - 12.2022
- Manage and supervise direct reports of 180 flight attendants based at DFW airport
- Investigate and follow through with incidents involving flight crew that violate policy/safety
- Conducted and documented investigations and administered corrective action when necessary
- Supported direct reports by being readily available to their needs as well as made sure their professional accomplishments were celebrated
- Worked directly with APFA Union counterparts
- Responded to concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
Duty Manager/COVID Support Supervisor
American Airlines
03.2017 - 08.2021
- Collaborated in creating new policies and procedures for the crew member vaccination program.
- Supported direct reports of 7 to proactively assist flight crew members participating in the vaccination program, while maintaining positive flight operations system wide.
- Responded to CDC and international government case work of passenger and crew member COVID exposure.
- Coordinated with Crew Scheduling to replace crew members timely to continue to have on-time flight operation.
Flight Service Duty Coordinator
American Airlines
11.2015 - 03.2017
- Performed daily responsibilities of operating and maintaining Crew Service Center for flight attendant information.
- Distributed and maintained international destination information needed for Purser's operating IPD flights, increasing on time performance by 90%
- Assisted crew members with general queries and concerns with their day to day flying routines.
- Managed Flight Attendant Tablet program to replace/troubleshoot malfunctioning devices.
- Maximized efficiency by training new employees on company procedures and best practices.
Flight Attendant
American Airlines
11.2014 - 03.2020
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
- Clearly explained and demonstrated safety and emergency procedures and implemented as necessary.
- Improved operation performance by 80%
Education
High School Diploma -
Corvallis High School
Corvallis, OR06.2009
Skills
- Operational Oversight
- Staff scheduling
- Strong Written Communication
- Employee Development
- Conflict Resolution
- Staff Leadership
- Processes and Procedures
- Project Management
Accomplishments
- Used Microsoft Excel and TEAMS to develop COVID exposure and vaccination tracking information
- Collaborated with team of 7 in the development of Flight Service COVID Support Center.
- Assisted the SEA station with the start up of a new international route ensuring crews were well aware of Flight Service policy & Procedure for international flights in a out-of-base station
- Gathered and analyzed crew report data to ensure ontime report and departure for the LAS station
Flight Service Champion Recipient
Honored to be one of the top 2% of American Airlines flight crew to be nominated and awarded the Flight Service Champion Award for outstanding customer service and product delivery onboard the aircraft.
Timeline
Supervisor - Inflight
Alaska Airlines
01.2024 - Current
Supervisor-Inflight Base
Frontier Airlines
02.2023 - 12.2023
Flight Service Manager
American Airlines
06.2021 - 12.2022
Duty Manager/COVID Support Supervisor
American Airlines
03.2017 - 08.2021
Flight Service Duty Coordinator
American Airlines
11.2015 - 03.2017
Flight Attendant
American Airlines
11.2014 - 03.2020
High School Diploma -
Corvallis High School
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