Cody Kromeich
Las Vegas
Summary
Experienced with customer interaction, ensuring all guests feel valued. Skilled in addressing guest needs efficiently and maintaining welcoming environment. Highly reliable team player with focus on seamless collaboration and adaptability to changing demands. Exhibits excellent communication and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Front Desk Representative
Wynn Resorts
08.2024 - Current
- Cultivated strong relationships with guests by maintaining a friendly demeanor and showing a genuine commitment to their satisfaction while upholding the highest Forbes 5 star standard of service
- Offered local attraction recommendations for guests based on individual interests and preferences
- Actively contributed to hotel revenue growth by strategically upselling room upgrades to guests where applicable
Assistant General Manager
Clear River LLC
07.2020 - 06.2024
- Support GM in training & managing staff of over30 employees and security staff
- Strategize with GM to boost profitability & improve the guest experience
- Consistently ensure that all employees are in compliance with strict CCB regulations
- Evaluate & record employee performance as well as address all disciplinary issues through coaching, counseling
- Follow up with elevated action when necessary
Manager
ZANIES Comedy Clubs
07.2015 - 02.2020
- Managed a staff consisting of servers, bartenders, and door staff
- Responsible for drafting all nightly sales reports
- Fulfilled VIP talent requests as needed
- Ran all aspects of show, including; show timing, lights, sound, and any customer issues
Inside Sales Rep
Chicago Wolves Professional Hockey Team
07.2014 - 05.2015
- Responsible for developing strategies to convert single-game ticket purchasers into season ticket holders
- Various game day operations including; in seat visits to current clients, working the customer service booth/ticket table, and helping run the youth hockey intermission games
- Help orchestrate and execute team functions (i.e
- Season ticket holder parties)
Tournament Director
Ultimate Tournaments
10.2011 - 05.2014
- Organized, produced & evaluated all aspects of Youth Hockey Tournaments spanning several states
- Responsible for scorekeeping and officiating where needed
Box Office Sales Agent
Pheasant Run Resort
05.2008 - 08.2011
- Box Office Sales Agent and Customer Service Lead
- Coordinated & administrated Zanies20th anniversary telemarketing program
- Doorman and Special Events Security, as needed
Education
High School -
Saint Charles East High School
Saint Charles, IL05.2010
Business Management Program - undefined
Elgin Community College
05.2010
Skills
- Problem-solving skills
- Time management
- Guest services
- Detail-oriented
- Attention to detail
- Reliability
- Relationship building
- Conflict resolution
Timeline
Front Desk Representative
Wynn Resorts
08.2024 - Current
Assistant General Manager
Clear River LLC
07.2020 - 06.2024
Manager
ZANIES Comedy Clubs
07.2015 - 02.2020
Inside Sales Rep
Chicago Wolves Professional Hockey Team
07.2014 - 05.2015
Tournament Director
Ultimate Tournaments
10.2011 - 05.2014
Box Office Sales Agent
Pheasant Run Resort
05.2008 - 08.2011
Business Management Program - undefined
Elgin Community College
High School -
Saint Charles East High School
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