Cody Landtroop

Responsible for conducting site visits at various DME and Pharmacy locations across the US. During site visits verifies and validates supplier compliance with The Compliance Team accreditation quality standards, in addition to required Federal and local state laws. Perform on-site surveys to verify and validate supplier compliance with EPP DMEPOS and Pharmacy Quality Standards.

• Conduct preparation activities before the on-site survey. - Advise administration about the progress of on-site surveys, preparation activities, and operational requirements on an ongoing basis.
• Develop and write accurate survey reports and submit required documents after the visit.
• Determine the start and stop date of the survey within established time frames and communicate the dates to the National Scheduler.
• Manage travel arrangements.
• Represent TCT at trade shows and exhibits, as assigned.
• Manage and perform special projects, as assigned.

Responsible for overseeing the day-to-day healthcare retail operations and employees, as well as supervising the DME intake department. This includes managing inventory control, warehouse operations, ensuring timely delivery of medical equipment, scheduling employees, managing overtime as necessary, purchasing inventory, maintaining industry standards for compliance regarding equipment and processes, handling patient complaints, creating and managing workflows to enhance day-to-day operations and keep tasks moving efficiently with minimal interruption to clients and/or employees.

• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Launched new training to boost employee skills and staff retention rate.

This role is responsible for overseeing the operations of the DME (durable medical equipment) department. This includes managing the warehouse, coordinating pick-up and delivery, purchasing equipment, and controlling inventory. Ensures compliance with industry standards, regulations, and agency policy, while delivering exceptional service to pediatric patients and their families.

• Monitor the inventory of Durable Medical Equipment (DME).
• Supervise DME technicians.
• Create daily routes.
• Handle patient complaints according to company standards and guidelines.
• Coordinate care planning with the staffing department for new patients.
• Train new and existing employees on all equipment and equipment-related supplies. Maintain a clean and organized warehouse.
• Manage all DME-related documentation and ensure that it is completed fully and on time.
• Schedule staff and keep track of all Overtime (OT) hours while minimizing their use as needed.

• Setting the delivery route for drivers on a daily basis.
• Entering tickets for equipment delivery and service calls that need to be done daily.
• Communicating with operations and sales management daily to ensure proper execution of all center-level operations.
• Ensuring compliance with federal healthcare regulations Performing safety inspections to ensure proper working of equipment.
• Maintaining accurate and complete inventory every week.
• Instructing patients on the safe and proper use of the equipment being delivered.
• Delivering and setting up respiratory medical equipment directly to patients in their homes.
• Cleaning and preparing equipment for patient use.
• Performing routine equipment checks and ensuring that patients understand oral and written instructions consistent with compliance requirements.
• Performing shipping and receiving duties and ordering supplies for the office and patients' use.
  
  Equipment experience includes C-Pap, Bi-pap, O2 Concentrator (portable and stationary), O2 Tanks.