Cody Littlepage
Austin,Texas
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Amazon Fulfillment Center - SAT2
Problem Solver
05.2017 - 04.2023
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to complete timely orders and avoid delays.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
Austin Association of the Deaf, INC
Club Manager
08.2021 - Current
- Prepared, monitored and evaluated budgets and kept operations compliant with allocated funding.
- Planned and monitored staff hiring, disciplinary actions and continuing education initiatives.
- Directed and evaluated information technologies, service level determination and complaint management to achieve performance and quality control objectives.
- Developed and implemented operations goals, plans and standards consistent with administrative, legal and ethical requirements of organization.
- Assisted in recruiting, hiring and training of team members.
Talking Hands, Interpreter Agency
Deaf Interpreter
09.2021 - 02.2023
- Provided interpretation services for deaf and hard of hearing individuals.
- Maintained message content, tone, and emotion as closely as possible.
- Stayed current on new expressions and cultural changes impacting language translation.
- Collaborated with team to translate series of documents from English to American Sign Language.
Communication Service for the Deaf
ASL Customer Support Representative
04.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
The Rainbow Alliance of the Deaf
Treasurer
07.2023 - Current
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Accurately completed financial statement audits and thoroughly reviewed results.
- Prepared and presented financial reports to inform senior management and board of directors.
- Drafted treasury reports to support management decision-making needs.
- Analyzed financial data to identify trends, risks and opportunities.
Education
ASL Certificate Level 1 - American Sign Language Interpreting
Austin Community College
Austin, TX2022
High School Diploma -
Mcneil High School
Austin, TX05.2009
Skills
- Performance Management
- Financial Reporting
- Staff Scheduling
- Budget Control
- Contract Negotiation
- Policy Implementation
- Multitasking Abilities
- Strategic Planning
- Problem Solving
- Team Building
Accomplishments
- Used Google Sheets to develop inventory tracking spreadsheets.
- Supervised team of 10+ staff members.
Languages
American Sign Language
Native or Bilingual
Timeline
The Rainbow Alliance of the Deaf
Treasurer
07.2023 - Current
Communication Service for the Deaf
ASL Customer Support Representative
04.2023 - Current
Talking Hands, Interpreter Agency
Deaf Interpreter
09.2021 - 02.2023
Austin Association of the Deaf, INC
Club Manager
08.2021 - Current
Amazon Fulfillment Center - SAT2
Problem Solver
05.2017 - 04.2023
ASL Certificate Level 1 - American Sign Language Interpreting
Austin Community College
High School Diploma -
Mcneil High School
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