Summary
Overview
Skills
Work History
Certification
Generic

Cody Long

Round Rock,TX

Summary

Highly Motivated IT Manager with 10 years experience leading projects and teams in a variety of business environments. My focus is aligning my team with the strategic goals of the organization and working to ensure those standards are always upheld. I work effectively in many different situations and consider that adaptability to be one of my core strengths. I strive to provide a high level of customer satisfaction on every project I am involved in. I also like to think outside the box and find creative solutions to issues that are in need of attention and am always looking to improve myself and better support those around me.

Overview

10
10

Years of Management Experience

12
12

Years of Information Technology Experience

10
10
years of professional experience
5
5
Certificate

Skills

  • Domo
  • Strong communication skills
  • Mobile Device Management
  • Microsoft EndPoint Manager
  • Customer Service & End-User support
  • Jira
  • JAMF
  • Project Management
  • Issue and Conflict Resolution
  • Executive-Level Presentations/Visualizations

Work History

Business Intelligence Platform Manager

Nomi Health
01.2022 - 01.2023
  • Serve as first Contact for all C level Executive's for BI Visualizations, Reporting and Analysis
  • Oversaw 9+ DOMO HIPPA Instances and maintained data security standards
  • Practical Knowledge of regulatory compliance, such as SOC2 and HIPAA
  • Acted as CO-MajorDomo for company
  • Coordinated statistical data analysis, design and information flow.
  • Conducted requirements meetings and worked to better understands business needs
  • Developed intelligence-sharing dashboards, providing company-wide access to collected data.
  • Managed All Data coming into BI Tool from Snowflake, Datadog & Others
  • Collaborated in many cross-functional teams, such as Data Engineering, Data Science, Data Governance and Business teams

IT Project Manager

Eversource
02.2019 - 01.2022
  • Directly oversaw 4 managers with a workforce of 100+
  • Managed Command Center and acted as a SME during Go-Lives
  • Estimated and presented project costs before project kick-off to set expectations and promote accountability.
  • Performed technical research and communicated findings in language understood by technical & non-technical project team members.
  • Used Microsoft Endpoint Manager/JAMF to manage all Tablets/Mobile Device's for multiple projects.
  • Created & Conducted UAT for Software updates & Projects
  • Proven track record of successfully managing technical projects from concept to completion
  • Strong analytical and problem-solving skills, able to make data-driven decisions to drive project success

Regional IT Manager

Flex LTD
08.2017 - 01.2019
  • Integrated & Supported 10+ company's into corporate structure across multiple states
  • Proven experience as a Regional IT Lead, managing IT operations and projects across multiple locations.
  • Managed schedules, accepted time off requests and other managerial duties for regional IT team of 25 technicians.
  • Strong leadership and communication skills, able to effectively convey technical information to non-technical stakeholders
  • Managed projects from concept to completion while collaborating with outside vendors
  • Created & Managed SLA's for my Region
  • Oversaw implementation and operation of Service now ticketing system
  • Worked with and contributed to global support team
  • Ensure 24/7 Up time of ENGEL/MILACRON injection molding machines
  • Help ensure network, system and data availability and integrity through preventative maintenance and upgrades.

Help Desk Manager

Halloran & Sage LLP
06.2015 - 01.2017
  • Proven ability to lead and manage teams of helpdesk technicians, including hiring, training, and performance management
  • Experience in developing and implementing IT service level agreements (SLA) and incident management processes
  • Updated and maintained Citrix XenApp 6.5 server environment
  • Maintained Imanage document management system.
  • Managed 200+ HP workstations across 3 States & 7 Offices
  • Maintained and troubleshoot Windstream Voip phone system
  • Managed 5 Help Desk Technicians
  • Trained current staff and new users to ensure smooth adoption of new programs

Lead Genius

Apple
06.2013 - 06.2015
  • Strong understanding of Apple products and technologies, including iPhone, iPad, Mac, and Apple Watch
  • Strong knowledge of various IT technologies and platforms, including iOS, macOS, and iCloud
  • Took mac and IOS appointments every 10-15 minutes
  • Helped Manage 15 Technicians
  • Backed-up and transfered data from Mac/PC to Mac computers.
  • Troubleshot and repaired mac computers and IOS devices.
  • Helped run daily tech/non-tech meetings.
  • Mediated relationship and user experience between customers and products.
  • Onboarded and mentored new technicians.

Certification

Domo Professional

Domo Data Specialist

Major Domo

Apple Certified Macintosh Technician

Apple Certified iOS Technician



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