Cody Lunsford

Assistant Store Manager

Family Dollar

05.2017 - Current

Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Ensured compliance with all safety regulations throughout the store premises.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Answered customer questions and addressed problems and complaints in person and via phone.
Handled scheduling for store shifts to achieve adequate staffing.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Assisted in continuous development of effective store associates to achieve desired sales and results.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Oversaw coaching and guidance of store employees to foster advancement in work operations.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Delegated work to staff, setting priorities and goals.
Prepared staff work schedules and assigned team members to specific duties.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Mitigated business risks by working closely with staff members and assessing performance.