Cody Madson
Professional hospitality worker with experience in delivering high-quality service in busy settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Able to perform under pressure whenever a situation calls for it.
Work History
Tennis Associate
5 Years 4 Months- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined scheduling processes for events, improving resource allocation and participant experience.
- Collaborated with team members to coordinate facility operations and ensure smooth daily functions.
- Streamlined scheduling processes for bookings, private lessons, and classes
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Server
7 Months- Delivered exceptional customer service and cultivated warm relationships with regulars, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently during peak hours, optimizing workflow and minimizing wait times.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new staff on menu items and service standards, enhancing team performance and consistency.
- Managed point-of-sale system, accurately processing transactions and handling cash.
Lifeguard
5 Months- Responded promptly to emergencies, administering first aid as needed.
- Trained new lifeguards on rescue techniques and emergency procedures.
- Monitored pool activities to ensure safety and compliance with regulations.
- Assisted in maintaining cleanliness of pool area, ensuring hygiene standards were met.
Education
Current Student - Neuroscience
Skills
Accomplishments
Eagle Scout
Meritorious Citizen Award
During my time as a Tennis Associate a player collapsed on one of my tennis courts with a heart attack. With the help of my co-worker, we administered the appropriate measures (CPR & use of an AED), eventually allowing the player to regain a pulse before the paramedics arrived on site to take over. For this, I was given a meritorious citizen award by my town and was humbly honored at the Loudoun Valor Awards.