Cody Mandrell
San Francisco,CA
Summary
Dedicated and accomplished professional with a vibrant track record in operational leadership, community management, and case management coordination. Adept at orchestrating diverse teams, I specialize in conducting strategic initiatives to elevate organizational efficiency and resident satisfaction. My forte lies in crafting and executing innovative programs and initiatives, always eager to seek opportunities to synchronize my diverse skill set with a forward-thinking organization's vision. Ready to contribute to the success and growth of a dynamic and progressive team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Mentorship Coordinator
Camden Case Management
02.2023 - Current
- Developed and conducted educational trainings and weekly audits of Mentor documentation to ensure content is clinically informed and related to client treatment plans
- Spearheaded recruitment, onboarding, and training processes for Case Managers, Mentors, and Companions
- Pioneered new case management step-up specialized services, now in development
- Developed in-depth Mentor profiles to enhance client matching processes and collaboration with Case Managers
- Supported business development by planning launch events and attending networking opportunities
Operations Manager
2177 THIRD, Home Owners Association
05.2021 - Current
- Provided direct oversight of daily operations, including engineering, janitorial services, accounting, and on-site staff
- Formulated and executed comprehensive daily operating procedures for a newly acquired account
- Supervised all financial aspects, encompassing expense reports, invoice processing, contractual billings, reserve account processes, and annual budgets
- Initiated and implemented strategic initiatives aligned with management directives and organizational goals
- Recruitment, onboarding, and training processes for all staff members
- Ensured the maintenance of a high-end environment to preserve the aesthetic integrity of the community and uphold elevated service standards
- Cultivated community culture through the implementation of events, holiday parties, resident and staff initiatives, and opportunities for team building and social interactions
- Oversaw all resident affairs, managing complaints, inquiries, reservations, and the creation of weekly newsletters.
- Collaborated with the Board and legal representatives to uphold the Association's Governing Documents, ensuring compliance with established guidelines.
Director of Club Level Services
Millennium Tower
08.2019 - 05.2021
- Collaborated with Management, Engineering, Housekeeping, and Security to address queries related to operations, policies, reports, etc
- Reviewed complaint and non-compliance forms, ensuring the evolution of Concierge policies and procedures
- Orchestrated and marketed a comprehensive monthly calendar of events and community experiences
- Developed and forecasted budgetary guidelines in alignment with the annual budget process
- Generated statistical reports on event attendance, quality of entertainment, food quality, and resident feedback.
Education
Bachelor of Science - Psychology
City College of San Francisco
San Francisco, CA08.2026
Skills
- Operations Management
- Financial Oversight
- Staff Recruitment and Training
- Vendor Relationship Management
- Event Planning
- Exceptional Client Relations
- Proven Problem-Solving Abilities
- Strong Communication and Interpersonal Skills
- Staff Education and Development
- Business Administration
- Resource Allocation
- Administrative Leadership
- Recordkeeping
- Staff Supervision
- Document Management
- Customer Service
- Project Coordination
- Budget Planning
- Administrative Oversight
- Strategic Planning
- Relationship Building
- MS Office
- Meeting Coordination
- Process Improvement
- Conflict Resolution
- Organizational Skills
- Performance Monitoring
- Team Leadership
- Staff Scheduling
Certification
Certified Hypnotherapist through The National Guild of Hypnotists
Additional Information
Professional References
Julia Gache
Camden Case Management, Integrated Programs & Outreach Director
jgache@camdencasemanagement.com
310-382-0436
Lesley Tubby
Action Property Management, Regional Director
Ltubby@actionlife.com
510-712-3997
Daniel Hastings
2177THIRD, General Manager
Dhastings@actionlife.com
513-212-7324
Timeline
Senior Mentorship Coordinator
Camden Case Management
02.2023 - Current
Operations Manager
2177 THIRD, Home Owners Association
05.2021 - Current
Director of Club Level Services
Millennium Tower
08.2019 - 05.2021
Bachelor of Science - Psychology
City College of San Francisco
Certified Hypnotherapist through The National Guild of Hypnotists
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