Cody Maples
San Clemente,California
Summary
Dynamic professional with a strong enthusiasm for client relations and a proven track record in cultivating mutually beneficial partnerships. Expertise in developing and fulfilling premium partnership opportunities with corporate, recreational, and retail businesses. Residing in San Clemente, California, where passions for surfing, biking, running, and golf thrive. Seeking a role that leverages account management and creative skills to drive impactful sales for a purpose-driven organization. Committed to fostering relationships that enhance business growth while delivering exceptional client experiences.
Overview
9
9
years of professional experience
Work History
Sales Operations Manager
ANETIK
01.2024 - Current
- Analyzed and improved sales procedures to facilitate better operational performance among teams.
- Identified key trends through sales data analysis to support informed decision-making processes.
- Facilitated onboarding and training sessions for new sales team members to ensure effective integration into the team.
- Coordinated efforts with cross-functional teams to refine and elevate customer relationship management systems.
- Facilitated transition to NetSuite as core CRM and ERP system, while upholding sales targets and key performance indicators.
- Analyzed inventory systems and executed improvements to reduce discrepancies and optimize management efficiency.
- Identified trends and opportunities through comprehensive analysis of sales metrics, driving improvements in operational strategy.
- Conducted comprehensive assessments of internal processes to identify opportunities for efficiency gains.
- Analyzed expenses and coordinated with finance department to create and maintain accurate budgets for sales initiatives throughout fiscal year periods.
- Improved service quality by swiftly addressing customer concerns and implementing effective solutions to service issues.
- Conducted thorough analysis of sales processes and implemented targeted strategies to elevate revenue performance.
- Established and maintained strategic partnerships with key clients, contributing to improved customer satisfaction and retention outcomes.
- Orchestrated teamwork across various departments to implement sales strategies and promotional activities, focusing on new product launches.
- Crafted detailed training modules for new employees, focusing on efficient onboarding and targeted skill enhancement.
- Analyzed and restructured sales incentive program, fostering increased motivation among team and boosting overall sales outcomes.
Account Manager
ANETIK
07.2021 - Current
- Oversaw customer service operations, establishing a cohesive process for managing returns and refunds.
- Oversaw management of wholesale accounts across corporate, government, and non-profit sectors.
- Coordinated retail purchasing and designed store layout for flagship location opening in San Clemente, scheduled for April 2023.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Improved overall team productivity by implementing best practices in organization and time management.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
Sales Manager
Stewart Surfboards
12.2016 - 07.2021
- Achieved successful transition from retail sales to sales manager role. Drove international wholesale sales growth and led production initiatives. Enhanced interdepartmental communication to improve overall performance.
- Oversaw social media management to enhance brand presence and engagement. Directed athlete team management to optimize performance and collaboration. Supervised inventory control to maintain stock levels and reduce waste. Coordinated production efforts to improve efficiency and output. Led purchasing strategies to align with organizational goals.
Education
BA - Communications and Media Studies
California State University Channel Islands
05.2018
AA - Communications and Media Studies
Georgetown College
05.2017
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Orange Coast College
01.2015
Skills
- Client Relations
- Customer Service
- Account Management
- Inventory Management
- New Business Acquisitions
- Graphic Design
- Product Sales and Marketing
- Retail Buyer
- Social Media
- Sales training
- Sales leadership
- Territory management
- Dashboard customization
- Sales analytics
- Staff training and development
- Strategic planning
- Direct sales
- Data analytics
- Operations management
- Sales targeting
- Relationship building
- Sales processes
- Performance evaluations
- Sales projections
- Networking events
Timeline
Sales Operations Manager
ANETIK
01.2024 - Current
Account Manager
ANETIK
07.2021 - Current
Sales Manager
Stewart Surfboards
12.2016 - 07.2021
AA - Communications and Media Studies
Georgetown College
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Orange Coast College
BA - Communications and Media Studies
California State University Channel Islands