Summary
Overview
Work History
Education
Skills
Timeline
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Cody Martel

Tucson,AZ

Summary

In conclusion i am a versatile Field Operations Manager knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems and developing improvement plans. Bringing 10 years of related experience. Which includes multiple years of restaurant service experience. This then allowed me to be successful in my HVAC career. I am capable of solving problems as well as working under pressure. I believe that customer service is my natural talent and i have been perfecting it through multiple different types of jobs and situations. Im moldable and self-aware of any flaws that i may have, Which i constantly approve on. I am punctual and very reliable at all times.

Overview

9
9
years of professional experience

Work History

HVAC Field Manager/Operations Coordinator

Air4u
Tucson, AZ
01.2018 - Current
  • Partnered with sales leaders to set strategies, territory design, sales targets and quotas.
  • Supported high-impact projects to further improve and expand existing processes and procedures.
  • Produced, assessed and distributed monthly project status reports to identify possible issues.
  • Worked with cross-functional teams to drive process and system improvements.
  • Analyzed key metrics and business performance to drive data-supported decisions.
  • Implemented and maintained high standards of quality in all areas.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Oversaw work of 4 personnel, with 4 direct reports.
  • Met with senior management to determine needs and develop roadmaps.
  • Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Collected, arranged and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Maintained overall safe work environment through [Action] and [Action] to reduce safety risks [Number]%.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed reporting and insights for investor relations meetings.

HVAC Technician

Hamstra HVAC
Tucson, AZ
01.2016 - 01.2018
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Repaired and replaced motors, bearings and belts.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Filled out detailed work orders for each job completed.
  • Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.
  • Calibrated equipment to achieve maximum efficiency.
  • Replaced bearings, pump seals and packing.
  • Monitored building environmental conditions.
  • Evaluated status of refrigeration liquids for safety and compliance purposes.
  • Reviewed work of external and internal contractors to guarantee consistency with quality and safety standards.
  • Consulted with project management during group installations.
  • Supplied technical assistance to customers over phone using simple troubleshooting techniques.
  • Maintained comfortable environmental temperatures in city facilities.
  • Surveyed building layout and gathered materials before beginning repairs.

Bartender

Vero Amore
Tucson, AZ
01.2014 - 01.2016
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Provided 5 star customer service

Education

High School Diploma -

Ironwood Ridge High School
05.2014

Skills

  • Customer Experience
  • Operational Planning
  • Efficiency Upgrades
  • Maintenance Requirements
  • Superior Customer service skills
  • Works well under pressure
  • Can lead a team
  • Great at problem solving
  • Never makes the same mistake twice
  • Takes direction well
  • Due to my management experience i am confident that i meet all requirements of any position
  • Great at customer conflict resolution

Timeline

HVAC Field Manager/Operations Coordinator

Air4u
01.2018 - Current

HVAC Technician

Hamstra HVAC
01.2016 - 01.2018

Bartender

Vero Amore
01.2014 - 01.2016

High School Diploma -

Ironwood Ridge High School

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Cody Martel