Cody McMahan
College Station,TX
Summary
Talented Inside Sales and Counter professional skilled in multitasking, balancing customer needs, and driving new sales. Proven track record of building loyalty and long-term relationships with customers while consistently achieving sales targets. Motivated individual with a background in customer service and sales, adept at establishing customer relationships and understanding their needs. Possesses strong communication and interpersonal skills to deliver exceptional customer service. Seeking a full-time position that offers professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized. Known for being organized, dependable, and capable of managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to meet team goals. Detail-oriented team player with exceptional organizational skills, capable of handling multiple projects simultaneously with a high level of accuracy.
Overview
15
15
years of professional experience
Work History
Pest Control Service Technician
Barefoot Mosquito & Pest Control
09.2017
- Applied pesticides to inside and outside of structures utilizing company protocols
- Completed required treatment documentation while on-site and returned paperwork to office for processing
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions
- Adhered to most stringent safety procedures when applying chemicals
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates
- Drove to customer residences and places of business to inspect for pests
- Oversaw teams of up to 2 to 8 members during pest control substance applications
- Provided natural pesticide suggestions to alleviate less harmful pests like pantry moths, fruit flies and stink bugs
- Removed debris such as webs and nests from property to support comprehensive pest control strategies
- Inspected commercial and residential buildings and structures for pest issues.
Inside Sales Representative
Capitol Bearing & Hydraulics
03.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
Hose Technician
Capitol Bearing & Hydraulics
- 09.2017
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals
- Recognized and reported defective material and equipment to shift supervisor
- Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints
- Verified part numbers and placed parts in appropriate shipping containers
- Maintained counts and lifts, shifts and stocks materials and parts
- Built containers and packed parts in accordance with detailed packing specifications
- Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Maintained energy and enthusiasm in fast-paced environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Sales Floor Team Member
Academy Sports And Outdoors
09.2010 - 09.2012
- Readied items for sales floor stocking by affixing tags and preparing shelf labels
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
- Stayed current on available products, store promotions and customer service policies to better serve shoppers
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Greeted customers, helped locate merchandise and suggested suitable options
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Approached browsing customers to initiate conversations to determine buying preferences
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Spoke to customers in native language to increase loyalty and establish relationships.
Loss Prevention Officer
Academy Sports And Outdoors
01.2010 - 09.2012
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork
- Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs
- Enhanced training processes for both clients and departments to increase overall functionality
- Provided meaningful solutions by garnering teams of risk management specialists to meet client needs.
Education
High School Diploma -
Crockett High School
Austin, Tx05.2007
Skills
- Paperwork Drafting
- Preventative Measures
- Inspection Techniques
- Active Listening
- Creative Solutions
- Corrective Actions
- Exceptional customer service
- Attention to Detail
- Customer Relationship Management
- Relationship Building
- Product Knowledge
- Time Management
Languages
English
Native or Bilingual
Timeline
Inside Sales Representative
Capitol Bearing & Hydraulics
03.2023 - Current
Pest Control Service Technician
Barefoot Mosquito & Pest Control
09.2017
Sales Floor Team Member
Academy Sports And Outdoors
09.2010 - 09.2012
Loss Prevention Officer
Academy Sports And Outdoors
01.2010 - 09.2012
Hose Technician
Capitol Bearing & Hydraulics
- 09.2017
High School Diploma -
Crockett High School
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