Cody McQueen
Fishers,IN
Summary
Results-driven professional with a strong focus on customer service and operational excellence. Skilled in training and mentoring teams, optimizing service efficiency, and managing special projects to improve overall restaurant operations and profitability.
Overview
14
14
years of professional experience
Work History
General Manager
Original Pancake House
Fishers, IN
05.2025 - Current
- Formulated operational strategies to optimize service efficiency and customer satisfaction.
- Directed special projects to enhance restaurant operations and customer experiences.
- Refined inventory management practices to minimize waste and maximize cost efficiency.
- Analyzed financial reports to inform budgetary decisions and boost profitability.
Bar Manager
North High Brewing
Zionsville, IN
04.2023 - 03.2025
- Successfully oversaw the day-to-day activities of the front of house.
- Maintained inventory levels by placing weekly orders according to customer preferences.
- Kept inventory up to date via our restaurant's web database.
- Examined weekly sales data and conducted product mix analysis to measure performance.
- Managed the coordination of weekly specials and maintained up-to-date social media posts.
- Worked diligently as a bartender, catering to guests' needs while supervising the team
- Ensured seamless functionality of Point of Sales system through regular programming, troubleshooting, and updates.
- Curated staff incentives to increase up selling and achieve sales goals.
Administrative Client Coordinator(Contract)
Northwestern Mutual
Fort Wayne(Remote), Indiana
09.2024 - 12.2024
- Engaged in contract work to broaden expertise and establish industry relationships.
- Maintained accurate records of all client communications.
- Created detailed reports for senior management regarding client interactions and follow-ups.
Assistant General Manager
Helium Comedy Club
Indianapolis/St Louis, Indiana/Missouri
03.2019 - 03.2023
- Managed weekly operations in both the office and front of house areas.
- Tracked and monitored product inventory while providing monthly cost reporting to main office
- Efficiently managed employee schedules for both front and back of house.
- Ensured accurate and timely submission of payroll for both Indianapolis and St. Louis clubs.
- Acted as the main liaison for all A/V and technology requirements of performing artists.
- Maintained high-quality A/V standards during performances.
- Satisfied tech rider requirements by procuring or acquiring essential equipment and supplies.
- Traveled to various club locations to assist with the installation and resolution of issues pertaining to Point of Sale systems.
- Provided temporary management support by assuming the role of general manager at multiple club locations.
Server/Bartender/Key Holder
Another Broken Egg Cafe
Indianapolis & Fishers, Indiana
08.2018 - 05.2019
Server/Bartender/Key Holder
Sullivan's Steakhouse
Indianapolis, Indiana
10.2015 - 05.2018
Server/Bartender
Stone Creek Dining Company
Noblesville, Indiana
07.2011 - 08.2015
Education
High School Diploma -
Hamilton South Eastern
Fishers, IN01-2011
Skills
- Superb Communication Skills
- Customer Service Expert
- Highly Organized
- MAC/Windows OS Proficiency
- Google/Microsoft Suite Proficiency
- CRM Proficiency
- Leadership
- Performance Monitoring
- Training and Mentoring
- Issue Resolution
- Cost Control
- Operational strategy
Timeline
General Manager
Original Pancake House
05.2025 - Current
Administrative Client Coordinator(Contract)
Northwestern Mutual
09.2024 - 12.2024
Bar Manager
North High Brewing
04.2023 - 03.2025
Assistant General Manager
Helium Comedy Club
03.2019 - 03.2023
Server/Bartender/Key Holder
Another Broken Egg Cafe
08.2018 - 05.2019
Server/Bartender/Key Holder
Sullivan's Steakhouse
10.2015 - 05.2018
Server/Bartender
Stone Creek Dining Company
07.2011 - 08.2015
High School Diploma -
Hamilton South Eastern