Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

CODY MOHR

New Baltimore,MI

Summary

Seeking a full time position where I can apply my skills, as well as expand my knowledge and experience. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Seasoned Customer Associate with 16 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

14
14
years of professional experience

Work History

Customer Service Associate/LHR

Kroger
03.2016 - Current


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Informed customers about special promotions and provided detailed information for various products.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

CUSTOMER SERVICE REP

NEXREP
11.2014 - 09.2016
  • Worked with salesforce
  • Assisted customers with troubleshooting and orders
  • Did email support for customers
  • Took inbound calls and made outbound calls
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

AGENT

MORLEY COMPANIES, SAGINAW – DCC
10.2013 - 01.2014
  • Order Entry for Gm Dealers
  • Tracking/Canceling Orders
  • Used Siebel to look up Orders
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Resolved caller issues quickly and thoroughly.
  • Informed clients of policies and procedures.

CUSTOMER SUPPORT

ACANAC
05.2011 - 12.2012
  • Scheduled appointments for customer’s needs
  • Took over 300 calls per day
  • Gave info to customers about internet services
  • Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
  • Answered incoming support inquiries via chat, phone and email.
  • Trained customers to use and maintain equipment to reduce service issues.
  • Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
  • Used remote diagnostic tools to identify sources of certain customer issues.
  • Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.

CUSTOMER SUPPORT

SUTHERLAND GLOBAL
07.2009 - 05.2011
  • Scheduled appointments and repairs for customers
  • Took payments over online interface
  • Listened attentively to customers’ needs and made sure they were satisfied
  • Answered incoming support inquiries via chat, phone and email.
  • Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
  • Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
  • Used remote diagnostic tools to identify sources of certain customer issues.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Elgin High School
Elgin, IL
05.2000

Skills

  • SKILLS & ABILITIES Customer Service Skills
  • Virtual Environments
  • Very Knowledgeable with Microsoft, Excel
  • 60 wpm
  • Technical support and problem solving
  • Ability to remain poised when handling difficult
  • Customer situations
  • Effective Team Player
  • Strong Communication
  • Prioritizing Calls
  • POS Systems and Ordering Platforms
  • Correcting Discrepancies
  • Exceptional Communicator
  • Merchandise Orders and Exchanges
  • Customer Interaction
  • Market Trend Analysis
  • Accurate Money Handling
  • Credit Card Applications
  • Loss Prevention Procedures
  • Special Orders
  • Strong Communication and Interpersonal Skills
  • Documentation
  • Closing Sales
  • Order Processing
  • Problem-Solving Ability
  • Managing Multiple Tasks
  • System Implementation
  • CRM Software
  • Data Integrity
  • Query Escalation
  • Trained in Salesforce
  • Complex Product Knowledge
  • Sales Report Generation
  • Staff Scheduling
  • Daily Transactions Review
  • Brand Management
  • Following Supervisor Instructions

Additional Information

  • Motivated to work independently Active Listening Proof Reading

Timeline

Customer Service Associate/LHR

Kroger
03.2016 - Current

CUSTOMER SERVICE REP

NEXREP
11.2014 - 09.2016

AGENT

MORLEY COMPANIES, SAGINAW – DCC
10.2013 - 01.2014

CUSTOMER SUPPORT

ACANAC
05.2011 - 12.2012

CUSTOMER SUPPORT

SUTHERLAND GLOBAL
07.2009 - 05.2011

High School Diploma -

Elgin High School

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