Cody Moseley
Frisco,TX
Summary
Dynamic retail professional with extensive experience at Hollister Co, excelling in customer service and cash handling. Proven ability to resolve conflicts and enhance customer satisfaction, driving sales through effective engagement. Recognized for reliability and teamwork, consistently delivering exceptional results in fast-paced environments. Adaptable and committed to fostering positive shopping experiences.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Target
10.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- I'm responsible for delivering excellent customer service.
- Ensuring that shelves are well stocked.
- Managing transactions at self-checkout.
- Handling Team Lead responsibilities as needed.
- Help train new employee's.
Key Holder/Assistant Manager
Hollister.Co
08.2021 - 04.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assist with daily store operations, including opening and closing the facility.
- Drive sales by engaging with customers, providing exceptional service.
- Wrote schedules and scheduled training.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Retail Sales Associate/Cashier Assistant
Columbia Sportswear
04.2021 - 04.2022
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Complete returns and refunds.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Increase purchases totals by recommending additional items.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Meet and greet customers as they enter and exit the facility.
- Retrieve alternate items and sizes upon request.
Education
Royse City High School
Royse City, TXNo Degree - Real Estate
Champion School Of Real Estate
Plano, TX03-2025
No Degree - Real Estate Promulgated Contracts Forms
Champion School Of Real Estate
Plano, TX03-2025
No Degree - Real Estate Law Of Agency
Champion School Of Real Estate
Plano, TX03-2025
No Degree - Real Estate Law Of Contracts
Champion School Of Real Estate
Plano, TX03-2024
No Degree - Principles Of Real Estate 2
Champion School Of Real Estate
Plano, TX03-2024
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Reliability and punctuality
- Flexible schedule
- Money handling
Accomplishments
- Employee Of The Month- Achieved results through effectively helping my team and customers.
Timeline
Retail Sales Associate
Target
10.2022 - Current
Key Holder/Assistant Manager
Hollister.Co
08.2021 - 04.2023
Retail Sales Associate/Cashier Assistant
Columbia Sportswear
04.2021 - 04.2022
Royse City High School
No Degree - Real Estate
Champion School Of Real Estate
No Degree - Real Estate Promulgated Contracts Forms
Champion School Of Real Estate
No Degree - Real Estate Law Of Agency
Champion School Of Real Estate
No Degree - Real Estate Law Of Contracts
Champion School Of Real Estate
No Degree - Principles Of Real Estate 2
Champion School Of Real Estate
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