Cody Moskalski
Shoreline,WA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Main shop Service Advisor
Burien Nissan
07.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Car Sales Executive
Legend Auto Sales
01.2022 - 07.2023
- Increased car sales by establishing rapport with customers and conducting comprehensive needs assessments.
- Developed customized sales strategies for individual clients, resulting in higher customer satisfaction and loyalty.
- Exceeded monthly sales targets consistently by employing effective closing techniques and persuasive communication skills.
- Organized test drives for potential buyers, highlighting key features and benefits of various vehicle models during each drive.
- Utilized CRM software to maintain accurate records of client interactions, preferences, and follow-up activities.
Sales Associate
Harris Ford
03.2021 - 12.2021
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Answered telephone and email inquiries from potential customers.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Retail Manager
Bridge Locations Tmobile
08.2020 - 02.2021
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Retail Store Manager
Bridge Locations - Xfinity
01.2020 - 08.2020
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
Crew Member
McDonald's
06.2018 - 01.2020
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
Education
Associate's degree - Aerospace
Oregon State University
Corvallis, OR10.2022
Skills
- Technical Support
- Customer Retention
- Computer Skills
- CRM Software
- Quality Control
- Customer Service
- Client Rapport
- Mechanical Aptitude
- Excellent Communication
- Attention to Detail
- Complaint Resolution
- Sales Expertise
- Organizational skills
- Empathy and understanding
- Stress management
- Written communication
- Active listening
Certification
- Enhanced Driver's License
- Food Handler Certification
- ASE Automobile Service Consultant Certification
- Nissan certified
- Ford Certification
- Sales, Lincoln-Ford certified
- Service certified
Additional Information
Looking for new job opportunities always open 7 days of the week open to whenever open schedule.
Assessments
- Sales skills, Proficient, 07/01/22, Influencing and negotiating with customers
- Work style: Reliability, Proficient, 07/01/23, Tendency to be reliable, dependable, and act with integrity at work
Timeline
Main shop Service Advisor
Burien Nissan
07.2023 - Current
Car Sales Executive
Legend Auto Sales
01.2022 - 07.2023
Sales Associate
Harris Ford
03.2021 - 12.2021
Retail Manager
Bridge Locations Tmobile
08.2020 - 02.2021
Retail Store Manager
Bridge Locations - Xfinity
01.2020 - 08.2020
Crew Member
McDonald's
06.2018 - 01.2020
Associate's degree - Aerospace
Oregon State University
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