Cody Nichols
Penn Yan,NY
Summary
Proven Stock Manager at Headleys Liquor Barn, adept in demand forecasting and enhancing customer satisfaction through expert guidance. Demonstrated ability to streamline stock control and delivery processes, leading to increased efficiency. Skilled in building strong client relationships and possessing problem-solving abilities, significantly improved service quality and sales. Professional with proven expertise in inventory management and logistics. Strong background in optimizing stock levels, reducing waste, and ensuring timely replenishment. Known for effective team collaboration and adaptability in fast-paced environments. Possess skills in data analysis, supply chain coordination, and strategic planning. Reliable and focused on achieving measurable results.
Overview
14
14
years of professional experience
Work History
Stock Manager
Headleys Liquor Barn
04.2018 - Current
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Set up displays of merchandise to market new products to customers.
- Developed customized wine education materials for diverse clientele, resulting in increased sales.
- Collaborated with winery staff to create unique tasting experiences tailored to customer preferences.
- Enhanced customer wine knowledge by conducting informative and engaging wine tastings.
- Improved customer satisfaction through personalized attention and expert guidance on wine selection.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Established strong relationships with clients, leading to repeat business and positive reviews.
- Handled cash transactions securely when required for payment-on-delivery orders, maintaining accuracy in financial records.
- Managed inventory accurately using company software to ensure correct package selection for each delivery.
- Assisted in warehouse operations, including loading and unloading trucks, to expedite the delivery process.
- Streamlined delivery processes for increased efficiency and reduced delivery times.
- Managed resources effectively to avoid unnecessary delivery delays.
Produce Customer Convenience Clerk
Wegmans Supermarket
08.2014 - 07.2018
- Worked closely with suppliers to ensure timely deliveries of fresh produce, minimizing out-of-stock instances.
- Stayed current on industry trends and best practices to improve overall store performance within the produce category.
- Demonstrated strong attention to detail when cutting, trimming, or wrapping fresh fruits and vegetables for sale or display.
- Handled customer complaints professionally, resolving issues quickly to maintain high levels of satisfaction among shoppers.
- Improved overall efficiency by using handheld devices to quickly locate and retrieve items from storage areas as needed.
- Helped maintain a safe work environment by promptly addressing spills or hazards in the produce area.
- Coordinated with other departments to support cross-merchandising efforts that promoted healthier food choices among customers.
- Assisted customers with product selection and answered questions about various fruits and vegetables, ensuring their needs were met.
- Performed regular quality checks on produce items, ensuring only the freshest products were available for purchase.
- Collaborated with team members to efficiently stock shelves and display products in an appealing manner.
- Enhanced customer satisfaction by providing exceptional service in the produce department.
- Managed produce waste responsibly through proper disposal practices and participation in store-wide recycling initiatives.
- Kept tidy and organized area to comply with cleanliness standards.
- Checked for outdated and overripe grocery items and removed from inventory.
Product Demonstrator
Bjs Wholesales Club
03.2011 - 12.2012
- Assisted customers in locating items, addressed questions and provided product samples.
- Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Increased product awareness by conducting engaging and informative demonstrations to potential customers.
- Utilized strong communication skills to convey complex product information clearly and concisely to a diverse range of customers.
Education
High School Diploma -
South Seneca High School
Ovid, NY06-2012
Skills
- Warehouse Operations
- Demand forecasting
- Client Prospecting
- Cost Reduction
- Stockroom oversight
- Merchandise management
- Stock control
- Billing Systems
- Problem-solving abilities
- Purchasing strategies
- Stock replenishment
- Reliability
Accomplishments
- Achieved customer relations through effectively helping with product knowledge, understanding, and empowering purchasing decisions.
- Used Microsoft Excel to develop inventory tracking spreadsheets. As well as use of Microsoft Outlook and Word for order list creation and communication.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cashier - Handling cash and credit quickly and accurately. Opening and closing drawer counts.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Help customers to complete purchases, locate items, and join rewards programs
- Assisted bystanders involved in vehicle accidents and medical happenings. Have communicated with law enforcement clearly and respectfully when required.
Languages
English
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Augmented Reality (AR) Development
- Sustainable Tech Innovations
- Video Gaming
- Watching Movies and TV Shows
- Avid Reader
- Genealogy
Timeline
Stock Manager
Headleys Liquor Barn
04.2018 - Current
Produce Customer Convenience Clerk
Wegmans Supermarket
08.2014 - 07.2018
Product Demonstrator
Bjs Wholesales Club
03.2011 - 12.2012
High School Diploma -
South Seneca High School
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