Summary
Overview
Work History
Skills
Work Availability
Certification
Timeline
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CODY NUTT

CODY NUTT

Experienced Product Leader
Atlanta,GA

Summary

Strategic product leader with 7 years of experience leading product-market strategy and supporting implementation of innovative products for unique niches. Creative strategic planner with product value and impact assessment prowess. End-to-end product leader successful bringing products from inception to rollout with efficiency and speed.

Overview

3
3
Certifications
13
13
years of professional experience

Work History

Director, Guest Products and Platforms

IHG Hotels & Resorts
Atlanta, GA
01.2021 - Current
  • Oversaw product design and roadmap of IHGs in-room entertainment application, IHG Studio, and coordinated all aspects of development and rollout at over 5,000 hotels globally.
  • Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
  • Identified productivity bottlenecks and devised innovative solutions while remaining conservative with resources.
  • Met strict deadlines, coordinating all moving parts in product team and orchestrating well-designed flow.
  • Supported staff development, promoting personal achievement and retention as best strategy for long-term organizational health.

Director, Global IHG Marketplace

IHG Hotels & Resorts
Atlanta, GA
01.2020 - 01.2021
  • Molded team and embraced change to adapt within dynamic market.
  • Defined project-wide performance metrics such as developmental milestones, timeline goals and required completion dates.
  • Identified and acquired appropriate third-party solutions to integrate into development processes.
  • Leveraged IHG Marketplace, email marketing, brand conferences and e-campaigns to market developed products to hotels globally
  • Worked closely with stakeholders on evolving strategy to meet market trends and shifts.
  • Successfully managed multiple projects in fast-paced environments through individual work and teamwork.
  • Identified staff knowledge deficiencies, scheduling educational activities to correct gaps in previous training.
  • Played major role in layout modifications to improve functionality.
  • Formulated strategies for application development framework creation and developmental processes.

Manager, Global In-Hotel Strategy

IHG Hotels & Resorts
Atlanta, GA
04.2015 - 01.2020
  • Deployed IHG Connect to over 3,500 hotels
  • Reviewed guest facing product development operations, including budgets, expenditures and research.
  • Directed full development lifecycle, including concept design, feature definitions and production support.
  • Distinguished product issues and gathered information on customer experiences.
  • Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance product roadmap.

Manager, Technology Operations

IHG Hotels & Resorts
Atlanta, GA
04.2013 - 04.2015
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital projects and technology upgrades.
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Negotiated complex vendor agreements and built relationships across multiple commodities.
  • Maintained application SLAs of 99.7% for corporate/hotel applications and revenue channels

Regional IT Services Manager

SkyWest Inc
Atlanta, GA
05.2008 - 04.2013
  • Recruited, trained and supported help desk technicians and representatives.
  • Monitored employee and customer interactions to assess quality of service.
  • Implemented policies to reduce cost and eliminate waste.
  • Managed vendor performance to maximize profitability and achieve financial objectives.
  • Managed team of 20 end user support representatives that managed over 50 incidents per day.

Skills

Budgeting and Allocation

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Work Availability

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Certification

ITIL Foundation Certificate in IT Service Management

Timeline

Director, Guest Products and Platforms

IHG Hotels & Resorts
01.2021 - Current

Director, Global IHG Marketplace

IHG Hotels & Resorts
01.2020 - 01.2021

Salesforce.com Certified Administrator

01-2016

Manager, Global In-Hotel Strategy

IHG Hotels & Resorts
04.2015 - 01.2020

ITIL Intermediate Certificate in IT Service Operation

04-2014

Manager, Technology Operations

IHG Hotels & Resorts
04.2013 - 04.2015

ITIL Foundation Certificate in IT Service Management

04-2013

Regional IT Services Manager

SkyWest Inc
05.2008 - 04.2013

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CODY NUTTExperienced Product Leader