CODY NUTT
Experienced Product Leader
Atlanta,GA
Summary
Strategic product leader with 7 years of experience leading product-market strategy and supporting implementation of innovative products for unique niches. Creative strategic planner with product value and impact assessment prowess. End-to-end product leader successful bringing products from inception to rollout with efficiency and speed.
Overview
3
3
Certifications
13
13
years of professional experience
Work History
Director, Guest Products and Platforms
IHG Hotels & Resorts
Atlanta, GA
01.2021 - Current
- Oversaw product design and roadmap of IHGs in-room entertainment application, IHG Studio, and coordinated all aspects of development and rollout at over 5,000 hotels globally.
- Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
- Identified productivity bottlenecks and devised innovative solutions while remaining conservative with resources.
- Met strict deadlines, coordinating all moving parts in product team and orchestrating well-designed flow.
- Supported staff development, promoting personal achievement and retention as best strategy for long-term organizational health.
Director, Global IHG Marketplace
IHG Hotels & Resorts
Atlanta, GA
01.2020 - 01.2021
- Molded team and embraced change to adapt within dynamic market.
- Defined project-wide performance metrics such as developmental milestones, timeline goals and required completion dates.
- Identified and acquired appropriate third-party solutions to integrate into development processes.
- Leveraged IHG Marketplace, email marketing, brand conferences and e-campaigns to market developed products to hotels globally
- Worked closely with stakeholders on evolving strategy to meet market trends and shifts.
- Successfully managed multiple projects in fast-paced environments through individual work and teamwork.
- Identified staff knowledge deficiencies, scheduling educational activities to correct gaps in previous training.
- Played major role in layout modifications to improve functionality.
- Formulated strategies for application development framework creation and developmental processes.
Manager, Global In-Hotel Strategy
IHG Hotels & Resorts
Atlanta, GA
04.2015 - 01.2020
- Deployed IHG Connect to over 3,500 hotels
- Reviewed guest facing product development operations, including budgets, expenditures and research.
- Directed full development lifecycle, including concept design, feature definitions and production support.
- Distinguished product issues and gathered information on customer experiences.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance product roadmap.
Manager, Technology Operations
IHG Hotels & Resorts
Atlanta, GA
04.2013 - 04.2015
- Controlled costs and optimized spending via restructuring of budgets for labor, capital projects and technology upgrades.
- Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Negotiated complex vendor agreements and built relationships across multiple commodities.
- Maintained application SLAs of 99.7% for corporate/hotel applications and revenue channels
Regional IT Services Manager
SkyWest Inc
Atlanta, GA
05.2008 - 04.2013
- Recruited, trained and supported help desk technicians and representatives.
- Monitored employee and customer interactions to assess quality of service.
- Implemented policies to reduce cost and eliminate waste.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Managed team of 20 end user support representatives that managed over 50 incidents per day.
Skills
Budgeting and Allocation
Product development
Brand development
Advanced problem solving
Business process re-engineering
Project planning and development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
ITIL Foundation Certificate in IT Service Management
Timeline
Director, Guest Products and Platforms
IHG Hotels & Resorts
01.2021 - Current
Director, Global IHG Marketplace
IHG Hotels & Resorts
01.2020 - 01.2021
Salesforce.com Certified Administrator
01-2016
Manager, Global In-Hotel Strategy
IHG Hotels & Resorts
04.2015 - 01.2020
ITIL Intermediate Certificate in IT Service Operation
04-2014
Manager, Technology Operations
IHG Hotels & Resorts
04.2013 - 04.2015
ITIL Foundation Certificate in IT Service Management
04-2013
Regional IT Services Manager
SkyWest Inc
05.2008 - 04.2013