Cody Odell
Sun City,AZ
Summary
Highly motivated Associate Manager, Security with 20 years of management experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
High-performance, focused communicator and public speaker possessing advanced interpersonal and client relationship management skills. Proven track record in learning and development.
Overview
21
21
years of professional experience
1
1
Certification
Work History
ASSOCIATE MANAGER
SECURITY BANNER ESTRELLA MEDICAL CENTER
10.2021 - Current
- Hire, train, conduct performance evaluations, and directs workflow for security team within assigned region
- Key role in development and implementation of department policies, procedures, goals, and objectives
- Ensures all goals and objectives are met timely and effectively
- Work in fast-pace and high-risk environment while maintain exceptional standards of excellence for security programs, strategies, and plans
- Conduct drills monthly to keep security team proficient and alert with established plans
- Partners with leadership to develop department ‘s annual budget in conjunction with established goals and objectives
- Ensures budgetary goals are met on annual basis
- Develop, plan, prioritize, and directs overall department work assignments for department staff members
- Provides leadership and directs work of all department staff in absence of department director.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Mentored and supported 4 security department employees to create strong workplace culture
TRAINING AND DEVELOPMENT SPECIALIST SECURITY OFFICER
BANNER HEALTH
09.2014 - 10.2021
- Presented, developed, and implemented variety of instructional techniques, including simulations, team exercises, role playing, group discussions, and lectures to directly influence professional development of over thousands of healthcare associates
- Planned and promoted organizational changes by working with management teams to develop departmental training strategies
- Developed and delivered various training courses for staff's on-going education needs
- Monitored, evaluated, and recorded training activities and program effectiveness, collaborating with coworkers to develop appropriate alternatives if expected outcomes are not seen
- Compiled comprehensive training reports that detailed learning objectives, success rates, attendance, testing, and assessment scores.
- Developed and implemented effective lesson plans to cover necessary material.
- Trained and licensed over 400 security employees, and over 1000 clinical team members to enhance success in field operations.
- Developed and implemented effective lesson plans to cover necessary material
- Identified training needs and planned classes accordingly
- Acted as training subject matter expert and provided extensive technical support to different departments
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Assessed skill gaps for employees and developed training courses to meet identified needs
ASSISTANT SERVICE MANAGER
RIGHT HONDA, AVONDALE TOYOTA, SANDS CHEVROLET
03.2003 - 08.2014
- SANDERSON LINCOLN, LARRY MILLER CHRYSLER JEEP, PEORIA FORD
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
- Maintained records of service transactions and customer feedback for future reference.
- Developed department processes and procedures to boost customer satisfaction.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed customer loyalty programs to increase customer satisfaction.
- Trained 100 less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service
- Met with customers to discuss service needs and offer available solutions
- Followed up with customers during and after installations to verify satisfaction
Education
Bachelor of Science - Business Administration
Ottawa University
Surprise, AZ09.2024
Skills
- Excellent organizational skills combined with ability to adapt to new challenges
- Advance computer skills including proficiency in Microsoft Word, Excel, PowerPoint, and Sway Hardware skills include proficiency in network trouble shooting and problem solving, cables, hard drives, printers, routers, and workstation Platforms: Windows 8/10/11, MacOS, Android, and Apple products
- Advanced knowledge of applications: Microsoft Office, Norton/McAfee Anti-Virus, Norton Internet Security, IP Vanish Excellent knowledge for LAN and WAN technologies Advance knowledge in custom computer building, assemble, upgrade, problem solve, and trouble shoot software concerns
- Knowledge of technical Safety and Security systems including Panasonic and Avigilon video cameras, radio systems & communication, intrusion alarm systems, and Mass Alert communication platforms
Certification
AVADE Workplace Violence Prevention Certified Instructor BLS/CPR certified, IS-100 (Introduction to Incident Command System), IS-200 (Basic Incident Command System for Initial Response), IS-700 (An Introduction to the National Incident Management System), IS-800 (National Response Framework, An Introduction) Certification. Certified Instructor for Active Shooter Response Training, Defensive Strategies and Tactics, Facility Lockdown procedure, Infant Abduction Response Training (CODE Pink), Martial Arts achieving a black belt rank of Ni Don (2nd degree), studied jujitsu, Person Defense Weapon Training, Crisis Intervention Team Officer, Facility Training Officer
Timeline
ASSOCIATE MANAGER
SECURITY BANNER ESTRELLA MEDICAL CENTER
10.2021 - Current
TRAINING AND DEVELOPMENT SPECIALIST SECURITY OFFICER
BANNER HEALTH
09.2014 - 10.2021
ASSISTANT SERVICE MANAGER
RIGHT HONDA, AVONDALE TOYOTA, SANDS CHEVROLET
03.2003 - 08.2014
Bachelor of Science - Business Administration
Ottawa University
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