Cody Osborn

Store Lead

Jos A. Bank

11.2011 - Current

Helped customers complete purchases, locate items and join reward programs.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Informed customers of current store promotions to encourage additional sales purchases.
Worked closely with shift manager to solve problems and handle customer concerns.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customer transactions.
Issued receipts and processed refunds, credits or exchanges
Logged reports, expenses, receipts and sales documents into digital database and POS system.
Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Organized store merchandise racks and displays to promote and maintain visually appealing environments to drive sales.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Greeted customers and helped with product questions, selections and purchases.
Supported loss prevention goals by monitoring shopper behavior.
Opened and closed store independently and prepared nightly bank drop for manager.
Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
Coordinated successful promotional events that attracted new customers and increased average transaction values.
Boosted sales performance with targeted marketing strategies and in-store promotions.
Established strong relationships with vendors, negotiating favorable terms for merchandise purchases and delivery schedules.
Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers.
Mentored team members to develop their skills, resulting in multiple promotions within the company.
Collaborated with management on strategic planning initiatives, contributing to overall store success.
Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Maintained accurate financial records, including daily cash reconciliations and sales reports for management review.
Championed continuous improvement initiatives that led to enhanced operational efficiency and an improved customer experience.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Maintained customer satisfaction with quick and professional handling of product returns.
Answered product questions and assisted customers in selection and checkout.
Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Answered questions about store policies and addressed customer concerns.
Educated and trained staff to equip with knowledge about products, customer service and store policies.
Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Provided exceptional services and pleasant shopping experiences to retail customers.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Listened to customer needs and desires to identify and recommend optimal products.
Prioritized helping customers over completing other routine tasks in store.
Used in-store system to locate inventory and place special orders for customers.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Monitored customers for signs of security concerns and escalated issues to management.
Managed efficient cash register operations.
Engaged in friendly conversation with customer to better uncover individual needs.
Developed strong rapport with customers and created positive impression of business.
Created inviting environment for customers by maintaining store organization and cleanliness.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Built customer loyalty and retention by delivering excellent shopping experiences.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Summary

Overview

Work History

Store Lead

Education

Associate of Applied Science - Business Administration

High School Diploma -

Skills

Volunteer Work

Timeline

Store Lead

Associate of Applied Science - Business Administration

High School Diploma -

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