Cody Parker
Las Vegas,NV
Summary
Hardworking individual with 9 years of customer service experience. Highly skilled at communication and working well in a team capacity, as well as alone. Team player with upbeat, positive attitude and proven skill in providing unmatched customer service. Motivated to maintain customer satisfaction and contribute to company success.
Overview
8
8
years of professional experience
Work History
Bartender
Flanker LV
Las Vegas, NV, NV
07.2023 - Current
- Greet customers and provided excellent customer service
- Prepare alcoholic and non-alcoholic beverages according to recipe standards
- Adhere to state regulations regarding serving alcohol responsibly
- Ensure proper sanitation of bar area, glassware, utensils, and equipment
- Maintain inventory of liquor, beer, wine, and other beverage items
- Suggest food and beverage items to customers based on their preferences
- Check back with guests to ensure satisfaction with their beverages and meals
- Process payments from customers using the POS system.
Account Manager
Sharp Money Pros
Queen Creek, AZ
12.2021 - 06.2023
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Conducted market research to identify potential customers.
Bartender
Joe’s House
Spokane Valley, WA
01.2020 - 12.2021
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
CSR/General Manager
Rio Tan & Cryotherapy
Las Vegas, NV
05.2016 - 01.2020
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
High School Diploma -
Nevada Connections Academy
Las Vegas, NV06.2016
Skills
- Customer Service
- Conflict Resolution
- Teamwork and Collaboration
- Effective Multitasking
- Menu Memorization
- Beverage Preparation
Certifications
- Techniques of Alcohol Management (TAM)
- Food Handler Safety
Timeline
Bartender
Flanker LV
07.2023 - Current
Account Manager
Sharp Money Pros
12.2021 - 06.2023
Bartender
Joe’s House
01.2020 - 12.2021
CSR/General Manager
Rio Tan & Cryotherapy
05.2016 - 01.2020
High School Diploma -
Nevada Connections Academy
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