Cody Parker
Experienced Technician
Ocala,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Independent with small business skill set. Following code of conduct in summary.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Seven Eleven
Ocala, Florida
09.2024 - 04.2025
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Custom Service Representative
Dollar Tree Stores
Ocala, Florida
11.2023 - 09.2024
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Fulfillment Specialist
Chewy Warehouse
Ocala, Florida
04.2020 - 11.2023
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated forklift and pallet jack to transport heavy loads.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Organized and tracked shipments to ensure timely delivery.
- Performed regular maintenance on equipment used in the fulfillment process.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
Glass Handler
Custom Window Systems
Ocala, FL
05.2019 - 12.2020
- Managed customer relations through communication and helpful interactions
- Identified customer needs and wants to enhance customer experiences and boost sales
- Worked varied hours to meet seasonal and business needs
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Prepared glass for cutting by applying oil to cutting lines and smoothed cut edges through polishing and grinding.
- Inspected and packed finished products for shipment to customers according to company guidelines.
- Followed established safety procedures when handling glass materials.
- Lifted heavy objects such as large pieces of glass into place for installation.
- Prevented light glare on glass by measuring, cutting, fitting and pressing anti-glare adhesive film to glass or spraying with tinting solution.
Groundskeeper
Bellacor
Pensacola, FL
01.2016 - 02.2018
- Repaired irrigation systems, including valves, sprinklers, and pipes.
- Dug trenches for installing new electrical cables or water lines.
- Set support stakes and attached wires from planted trees.
- Coordinated with external contractors for specialized maintenance projects.
- Removed debris and waste from outdoor areas.
- Educated employees and members of public on plant biology and health.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Developed and implemented strategies for water conservation.
Education
Some College (No Degree) - Accounting And Business Management
Florida Virtual School Flex 9-12
05-2016
Some College (No Degree) - Business
University of Florida
Gainesville, FLSkills
- Customer service
- Conflict resolution
- Team leadership
- Inventory management
- Customer relationship management
- Employee training
- Effective communication
- Performance evaluations
Timeline
Customer Service Manager
Seven Eleven
09.2024 - 04.2025
Custom Service Representative
Dollar Tree Stores
11.2023 - 09.2024
Fulfillment Specialist
Chewy Warehouse
04.2020 - 11.2023
Glass Handler
Custom Window Systems
05.2019 - 12.2020
Groundskeeper
Bellacor
01.2016 - 02.2018
Some College (No Degree) - Accounting And Business Management
Florida Virtual School Flex 9-12
Some College (No Degree) - Business
University of Florida
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