Cody Perkins

Retail Sales Manager

Under Armour

09.2022 - 04.2024

Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
Boosted sales performance by implementing effective visual merchandising and store layouts.
Implemented loss prevention strategies which reduced shrinkage rates significantly over time.
Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
Developed sales incentives that motivated team members to reach their full potential, resulting in higher overall performance for the store.
Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Developed and maintained courteous and effective working relationships.
Learned and adapted quickly to new technology and software applications.
Adaptable and proficient in learning new concepts quickly and efficiently.
Strengthened communication skills through regular interactions with others.

Landscaper

J.M. Carr Landscaping

06.2022 - 08.2022

Maintained grounds by trimming, weeding, and general clean-up.
Removed debris and waste from outdoor areas.
Removed weeds, hazards, and debris from common pathways to improve usability.
Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.

Lift Operator

Highland Mountain Bike Park

06.2021 - 10.2021

Slowed lift down or stopped it in case of high-risk or young riders.
Built and established positive relationships with patrons, team members and supervisors.
Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.

Summary

Overview

Work History

Retail Sales Manager

Landscaper

Lift Operator

Education

High School Diploma -

Skills

Timeline

Retail Sales Manager

Landscaper

Lift Operator

High School Diploma -

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