Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cody Pontius

Summary

Dynamic Sales Coordinator with a proven track record at Toys For Trucks, enhancing productivity and revenue through strong customer communication and relationship-building. Skilled in analytical thinking and issue resolution, I consistently identify new business opportunities, driving sales growth and delivering exceptional customer service.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

Sales Coordinator

Toys For Trucks
05.2025 - Current
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.

Merchandising Service Associate

Lowes Home Improvement Stores
03.2024 - 05.2025
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
  • Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
  • Unloaded, loaded, and stocked merchandise.
  • Streamlined workflows by identifying inefficiencies within the system, leading to significant time savings in daily operations.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Overnight Associate

Dicks Sporting Goods
10.2023 - 06.2024
  • Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
  • Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
  • Provided valuable input during team meetings, sharing ideas for process improvements and innovative solutions for common challenges faced during overnight shifts.
  • Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
  • Supported smooth store opening processes by completing all necessary tasks before morning shift arrival.
  • Demonstrated strong attention to detail while conducting inventory counts, ensuring accurate stock levels for replenishment purposes.

General Merchandiser

Target
09.2021 - 10.2023
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
  • Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
  • Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.

Dishwasher

Grizzly Manor Cafe
08.2020 - 01.2021
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.

Expo Runner

Big Bear Lake Brewing Company
08.2019 - 08.2020
  • Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
  • Promoted waste reduction initiatives within the kitchen, repurposing or properly disposing of unused ingredients.
  • Mastered knowledge of menu offerings, providing accurate information to servers as needed.
  • Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
  • Communicated food orders to chefs to execute priorities and special requests.
  • Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
  • Demonstrated adaptability by quickly adjusting to changes in menu items or special requests from guests.
  • Upheld quality control measures by monitoring temperature logs and consistently checking food storage areas for compliance.
  • Provided support to multiple stations within the kitchen when needed, demonstrating flexibility and teamwork among colleagues.
  • Developed strong communication skills while liaising between front-of-house and back-of-house teams.

Lead Host

Oakside Restaurant and Bar
05.2018 - 10.2019
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
  • Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
  • Ensured compliance with health department regulations by overseeing cleanliness standards at the host station and entrance area.
  • Maintained a clean and welcoming environment, setting the tone for an enjoyable dining experience.
  • Effectively managed guest expectations by providing accurate wait times estimates allowing them to make informed decisions about their dining experience.
  • Organized waiting lists during peak hours by using effective prioritization techniques which led to reduced guest wait times.
  • Assisted servers with food delivery when needed to improve overall service speed during busy times.

Bouncer/VIP Bottle Server

AV Nightclub
12.2015 - 01.2017
  • Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
  • Checked IDs and closely examined patrons' faces to verify age.
  • Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
  • Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
  • Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
  • Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
  • Established rapport with regular customers, creating a welcoming environment that encouraged repeat business.
  • Provided first aid assistance when necessary, ensuring guest welfare while on the premises.
  • Patrolled exterior and interior of premises.
  • Assisted in training new bouncers, ensuring they were well-versed in security procedures and venue policies.
  • Liaised with local police officers, fire services and emergency services to maintain security and service and resolve issues.
  • Coordinated with local law enforcement agencies when needed, fostering strong relationships between the venue and authorities for improved safety outcomes.

Houseman

Courtyard Marriott
11.2014 - 03.2015
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reported found guest articles and merchandise damage to managers on duty.
  • Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
  • Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
  • Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
  • Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
  • Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
  • Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.

Education

No Degree - EMR/EMT

Victor Valley College
Victorville, CA
12-2025

High School Diploma -

Orange High School
Cleveland, OH
06-2007

Skills

  • Customer communication
  • Goals and performance
  • Strong enthusiasm
  • Goal-oriented mindset
  • Customer service
  • Customer engagement and support
  • Interpersonal communication skills
  • Issue resolution
  • Analytical thinking
  • Sales expertise

Timeline

Sales Coordinator

Toys For Trucks
05.2025 - Current

Merchandising Service Associate

Lowes Home Improvement Stores
03.2024 - 05.2025

Overnight Associate

Dicks Sporting Goods
10.2023 - 06.2024

General Merchandiser

Target
09.2021 - 10.2023

Dishwasher

Grizzly Manor Cafe
08.2020 - 01.2021

Expo Runner

Big Bear Lake Brewing Company
08.2019 - 08.2020

Lead Host

Oakside Restaurant and Bar
05.2018 - 10.2019

Bouncer/VIP Bottle Server

AV Nightclub
12.2015 - 01.2017

Houseman

Courtyard Marriott
11.2014 - 03.2015

No Degree - EMR/EMT

Victor Valley College

High School Diploma -

Orange High School

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