Summary
Overview
Work History
Education
Skills
Certifications And Awards
Affiliations
Accomplishments
References
Timeline
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Cody Pratt

Terre Haute,IN

Summary

Experience in Public Relations, Customer Service, Sales Floor and Back room Inventory Control Management in High Volume Retail Sales Store, Fuel Sales and Mini-Mart Environments. Proficient in Word and Power Point Computer Programs. College Background in Communication Skills both in Writing and Speaking. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Seasonal Team Member

Toys"R"Us
Terre Haute, IN
09.2011 - 01.2012
  • Assisted customers with product selection and purchase decisions.
  • Organized merchandise displays on the sales floor.
  • Greeted customers entering the store and answered inquiries.
  • Operated a cash register to process customer payments.
  • Stocked shelves with incoming inventory items.
  • Processed returns and exchanges according to company policy.
  • Provided excellent customer service at all times.
  • Restocked supplies for checkout area as needed.
  • Cleaned, organized, and maintained backroom storage areas.
  • Sorted merchandise into appropriate departments for display or sale.
  • Assisted shoppers in locating desired items within the store.
  • Performed price changes as directed by supervisor.
  • Communicated effectively with other staff members about customer needs.
  • Kept up-to-date on current promotions, policies, and procedures.

Seasonal Team Member

Toys"R"Us
Terre Haute, IN
09.2012 - 01.2013
  • Assisted customers with product selection and purchase decisions.
  • Organized merchandise displays on the sales floor.
  • Greeted customers entering the store and answered inquiries.
  • Operated a cash register to process customer payments.
  • Stocked shelves with incoming inventory items.
  • Processed returns and exchanges according to company policy.
  • Provided excellent customer service at all times.
  • Restocked supplies for checkout area as needed.
  • Cleaned, organized, and maintained backroom storage areas.
  • Sorted merchandise into appropriate departments for display or sale.
  • Assisted shoppers in locating desired items within the store.
  • Performed price changes as directed by supervisor.
  • Communicated effectively with other staff members about customer needs.
  • Kept up-to-date on current promotions, policies, and procedures.

Seasonal Team Member

Toys"R"Us
Terre Haute, IN
09.2013 - 01.2014
  • Assisted customers with product selection and purchase decisions.
  • Organized merchandise displays on the sales floor.
  • Greeted customers entering the store and answered inquiries.
  • Operated a cash register to process customer payments.
  • Stocked shelves with incoming inventory items.
  • Processed returns and exchanges according to company policy.
  • Provided excellent customer service at all times.
  • Restocked supplies for checkout area as needed.
  • Cleaned, organized, and maintained backroom storage areas.
  • Sorted merchandise into appropriate departments for display or sale.
  • Assisted shoppers in locating desired items within the store.
  • Performed price changes as directed by supervisor.
  • Communicated effectively with other staff members about customer needs.
  • Kept up-to-date on current promotions, policies, and procedures.

Casey's General Store Employee /2nd Assistant Manager

Casey's General Store
Terre Haute, IN
05.2013 - 08.2015
  • Promoted to Second Assistant Manager December 2014 – August 2015
  • Established procedures for receiving, stocking, and displaying merchandise.
  • Resolved customer complaints in a timely manner.
  • As Assistant Manager, I worked side by side with the Store Manager and the other Assistant Manager to make sure product was ordered for the store, deposits were counted, and the store ran to the best of its ability.
  • Assisted with directing daily operations, including scheduling and customer service.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Correctional Officer

Wabash Valley Correctional Facility
Carlisle, IN
08.2015 - 05.2019
  • Follow and ensure compliance with established security procedures
  • Manage incarcerated individuals in various work details including general clean-up of institutional grounds and buildings
  • Escort incarcerated individuals to and from various locations across the facility for food, medicines, work assignment, and recreation
  • Keep records and make reports on such matters as incarcerated individuals’ movements, activities, and rule violations
  • Search incarcerated individuals' housing areas and visitors for possible unauthorized items.

Correctional Officer

Vigo County Sheriff’s Office, Jail Division
Terre Haute, IN
05.2019 - Current
  • Maintains interior and exterior security of Jail, including monitoring surveillance cameras, operating electronic and digital door controls, monitoring detainee activities, and conducting watch tours/patrols
  • Maintains accurate accounting of all detainees, conducting periodic cell checks, shakedowns, roll calls, and head counts of detainees in assigned areas
  • Performs booking procedures of individuals being detained, including photographing, fingerprinting, entering required information in computer, completing required forms and intake reports, receiving and receipting money and personal property, and searching detainees for weapons and contraband
  • Registers sex offenders as required
  • Oversees detainees in allowable activities, such as telephone calls, commissary purchases, counsel, and family visitations
  • Distributes daily meals and ensures all trays are removed from cellblocks
  • Ensures personal hygiene of detainees and cleanliness of cell areas, accounting for all personal hygiene items, cleaning supplies, laundry, and equipment issued to detainees
  • Provides detainees with prescribed medications according to orders of physician
  • Follows Department procedures to ensure detainees receive proper medical attention
  • Ensures compliance with facility rules and regulations, including recording and reporting inappropriate behavior to appropriate Department personnel and taking necessary action to correct any problems that arise
  • Properly secures and/or physically restrains violent and uncontrollable detainees as situations demand
  • Transports and/or escorts individuals detained by the County to various locations, such as Court, Department of Corrections (DOC), medical facilities and hospitals, dental appointments, recreation, library, AA, and other meetings and activities
  • Responds to inquiries from family members, attorneys, and members of general public regarding visitation and status of individual detainees
  • Maintains and updates institution logs, incident reports, daily activity reports, booking/release records, and medical records
  • Submits all reports and summaries of activities according to established Department deadlines
  • Receives, sorts, inspects, and logs incoming and outgoing mail and personal items for detainees
  • Answers telephone and receives jail visitors, including logging all calls and visitors, providing information and assistance, taking messages or directing calls/visitors to more appropriate individual or department
  • Testifies in legal proceedings/court as necessary
  • Attends seminars and in-service training as required
  • Performs related duties as assigned or required.

Education

High School Diploma -

Terre Haute South Vigo High School
Terre Haute, IN
06.2011

Some College (No Degree) - Music Education

Indiana State University
Terre Haute, IN

Skills

  • Customer Service
  • Inventory Controls
  • Daily Inventory Control and Compliance
  • Cash Management
  • Awareness of Legal Controls for Food Preparation and Sales
  • Asset Protection
  • Legal Compliance of Tobacco and Lotto Sales
  • Training and Delegation
  • Calm Under Pressure
  • Leadership
  • De-Escalation Techniques

Certifications And Awards

  • Crisis Intervention Team nationally certified
  • Fostering Teamwork in a Sales environment
  • Apple Product Sales Certified (2011-2013)
  • Certified in Asset Protection and Safety in a Retail Sales Environment

Affiliations

  • Trumpet Player for 20 years
  • German Shepherd Owner

Accomplishments

  • Order of the Arrow (Scouts of America) Leardership Award
  • Jason Rundal Spirit Award (Terre Haute South Band Award) for Leadership and Spirit in the Band
  • Perfect Attendance throughout K-12th Grade
  • Exceptional Honor Roll Senior Year of High School

References

References available upon request.

Timeline

Correctional Officer

Vigo County Sheriff’s Office, Jail Division
05.2019 - Current

Correctional Officer

Wabash Valley Correctional Facility
08.2015 - 05.2019

Seasonal Team Member

Toys"R"Us
09.2013 - 01.2014

Casey's General Store Employee /2nd Assistant Manager

Casey's General Store
05.2013 - 08.2015

Seasonal Team Member

Toys"R"Us
09.2012 - 01.2013

Seasonal Team Member

Toys"R"Us
09.2011 - 01.2012

High School Diploma -

Terre Haute South Vigo High School

Some College (No Degree) - Music Education

Indiana State University

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Cody Pratt