Cody Pratts
Brunswick
Summary
Proven professional with a strong background in customer service and security, demonstrated during roles at Rite Aide and MDC Restaurant. Excelled in team collaboration and problem-solving, enhancing customer satisfaction and safety protocols. Known for exceptional work ethic, reliability, and point of sale proficiency, consistently contributing to positive outcomes and workplace efficiency.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges.
Overview
10
10
years of professional experience
Work History
Cashier
Rite Aide
08.2022 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Caregiver
Community Caregivers of Medina
01.2020 - 06.2022
- Delivered personal care services, promoting dignity and respect for individuals.
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Security
MDC Restaurant
11.2016 - 11.2019
- Collaborated with management to develop security policies and procedures.
- Promoted safety and security by providing consistent armed security for diverse events.
- Improved overall security posture through regular monitoring, analysis, and reporting of security logs.
- Established and maintained effective key control and physical security protocols.
- Maintained application and data security and confidentiality.
- Participated in emergency drills, readying team for potential security breaches.
- Promoted culture of security awareness, leading by example and mentoring junior security staff.
Porter
Brunswick Auto Mart
07.2014 - 07.2015
- Followed safety protocols to prevent accidents during luggage handling.
- Assisted team members during busy periods to maintain service quality.
- Maintained cleanliness by regularly checking and tidying common areas.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Stored supplies safely and securely to prevent theft and damage.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
Education
Business
Cuyahoga Community College
Brunswick, OHDiploma -
Brunswick High School
Brunswick, OH06.2014
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Professionalism and courtesy
- Reliability and punctuality
- Point of sale proficiency
- Problem-solving
- Honest and dependable
Timeline
Cashier
Rite Aide
08.2022 - 09.2024
Caregiver
Community Caregivers of Medina
01.2020 - 06.2022
Security
MDC Restaurant
11.2016 - 11.2019
Porter
Brunswick Auto Mart
07.2014 - 07.2015
Business
Cuyahoga Community College
Diploma -
Brunswick High School
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