Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cody Roberts

Arlington,VA

Summary

Proven leader in retail management, adept at driving sales and enhancing customer satisfaction at companies like 5.11 Tactical. Skilled in strategic planning and problem-solving, I excel in multitasking and organization, boosting store performance through innovative strategies. Achieved significant improvements in customer relations and operational efficiency, demonstrating a strong blend of sales leadership and customer service excellence.

Overview

10
10
years of professional experience

Work History

Store Manager

5.11 Tactical
02.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Coordinated special events such as in-store promotions or community outreach programs to increase visibility within the local market area.

Store Manager

Rack Attack
03.2023 - 02.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Met with customers to discuss service needs and offer available solutions.
  • Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
  • Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Coordinated special events such as in-store promotions or community outreach programs to increase visibility within the local market area.

Warehouse Manager

Parts Authority
03.2022 - 03.2023
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.

Assistant Store Manager

&pizza
09.2019 - 05.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Shift Leader

Starbucks
04.2019 - 12.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.

Store Manager in Training

Finish Line
08.2017 - 04.2019
  • Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
  • Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
  • Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
  • Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
  • Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
  • Optimized store layout for better customer flow, increasing foot traffic and overall sales numbers.
  • Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.

Store Manager

Journeys Shoes
12.2016 - 08.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Footwear Team Lead

Under Armour
09.2014 - 12.2016
  • Delivered informed and professional customer service and assessed client needs to best recommend footwear products.
  • Assisted management in developing sales goals and strategies for the footwear department to maximize revenue potential.
  • Participated actively in store-wide meetings to share insights into footwear sales performance metrics as well as suggest ideas for boosting overall profitability.
  • Collaborated with other departments for seamless coordination during promotional events and seasonal changes in merchandise.
  • Mastered footwear products and industry trends and applied expertise to generate maximum customer satisfaction.
  • Monitored industry trends to stay informed on emerging products, styles, materials in order to better serve customers.
  • Prioritized and managed multiple projects and integrated leadership responsibilities with selling role.

Education

High School Diploma -

Vicenza American Overseas Highschool
Italy
05.2014

Nova
Annandale, VA

Skills

    Customer Service

    Problem-Solving

    Customer Relations

    Multitasking and Organization

    Social Media Promotion

    Guest Management

    Vendor negotiation

    Event Marketing

    Security Systems Management

    Internal Audits

    Case report writing

    Sales Leadership

    Strategic Planning

    Business development and planning

Accomplishments

  • Planned over 25 events in 2024.
  • Executed over 20 events in 2024.
  • Raised awareness for Store Location through 5 corporate events.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
  • Exceeded monthly store sales goals 7 months in a row.
  • Recruited 3 successful new managers within one year.
  • Created and maintained relationships and accounts with many national businesses.
  • Created and maintained Accounts with Local Police Departments and Local government departments.

Timeline

Store Manager

5.11 Tactical
02.2024 - Current

Store Manager

Rack Attack
03.2023 - 02.2024

Warehouse Manager

Parts Authority
03.2022 - 03.2023

Assistant Store Manager

&pizza
09.2019 - 05.2022

Shift Leader

Starbucks
04.2019 - 12.2021

Store Manager in Training

Finish Line
08.2017 - 04.2019

Store Manager

Journeys Shoes
12.2016 - 08.2017

Footwear Team Lead

Under Armour
09.2014 - 12.2016

High School Diploma -

Vicenza American Overseas Highschool

Nova

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Cody Roberts