Cody Roberts
Grafton,WI
Summary
Knowledgeable Sales Manger with proven track record in driving sales growth and maintaining lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets and expanding market share and increasing customer satisfaction.
Overview
12
12
years of professional experience
Work History
Sales Manager
Viking Electric Supply
07.2022 - Current
- Developed sales strategies to enhance customer engagement and retention.
- Conducted market research to identify potential new customers and trends.
- Collaborated with team members to improve product knowledge and sales techniques.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
Account Manager
Viking Electric Supply
01.2022 - 07.2023
- Assisted clients in selecting appropriate electrical supplies and equipment.
- Managed customer inquiries through phone and email communications.
- Coordinated order processing to ensure timely product delivery.
- Collaborated with suppliers to resolve product availability issues.
- Resolved customer complaints in a timely manner.
- Conducted market research to identify potential customers.
- Solicited feedback from customers on their experience with products or services.
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
Project Sales
Viking Electric Supply
07.2018 - 12.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Provided on time bid request to meet project deadlines.
Account Representative
Viking Electric Supply
07.2016 - 07.2018
- Managed customer accounts to ensure satisfaction and retention.
- Facilitated communication between clients and internal teams for smooth operations.
- Resolved customer inquiries through effective problem-solving techniques.
- Developed product knowledge to provide accurate information to clients.
- Resolved customer complaints in a timely manner.
- Responded quickly to customer inquiries via phone or email.
- Processed orders promptly according to established procedures.
- Provided excellent customer service to ensure client satisfaction.
Counter Salesperson
Viking Electric Supply
05.2015 - 07.2016
- Assisted customers with product selection and provided detailed information.
- Processed sales transactions accurately using point-of-sale systems.
- Managed inventory levels and organized product displays for visibility.
- Responded to customer inquiries and resolved issues promptly and professionally.
- Inspected returned items for damage before issuing refunds or exchanges.
- Maintained cleanliness of checkout area by wiping down counters and restocking supplies.
- Tracked shipments from suppliers to ensure timely delivery of merchandise.
- Resolved discrepancies between customer orders and actual deliveries.
- Described merchandise and explained use, operation and care.
Wire Cutter
Viking Electric Supply
07.2013 - 05.2015
- Operated wire cutting machines to ensure precision and quality.
- Maintained clean and organized workspace for safety compliance.
- Collaborated with team members to meet production deadlines.
- Inspected finished products for defects before packaging.
- Provided technical support for colleagues who encountered difficulties while using wire cutters or other tools.
- Operated various types of manual and electric wire cutters.
- Ensured that the correct type of wires were being cut for the job at hand.
Education
High School -
Tremper High School
Kenosha, WI06.2009
Skills
- Sales strategy
- Market research
- Customer relationship management
- Product knowledge
- Sales training
- Team leadership
- Relationship management
- Team collaboration
- Problem solving
- Customer engagement
Timeline
Sales Manager
Viking Electric Supply
07.2022 - Current
Account Manager
Viking Electric Supply
01.2022 - 07.2023
Project Sales
Viking Electric Supply
07.2018 - 12.2021
Account Representative
Viking Electric Supply
07.2016 - 07.2018
Counter Salesperson
Viking Electric Supply
05.2015 - 07.2016
Wire Cutter
Viking Electric Supply
07.2013 - 05.2015
High School -
Tremper High School
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