Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cody Rodrigue

Cody Rodrigue

Jeanerette,LA

Summary

Experienced Customer Service Representative with 20+ years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Knowledgeable and dedicated customer service professional with extensive experience in Hvac industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Customer Call Center Representative

Johnstone Supply
11.2021 - 10.2023
  • Answered up to Number incoming calls in busy, fast-paced global call center.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Investigated and resolved accounting, service and delivery concerns.

Inside Sales Representative

Acme Refrigeration
06.2007 - 11.2021
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Developed and implemented sales strategies to increase customer loyalty and retention.
  • Utilized data and analytics to identify target markets and understand customer needs.
  • Quoted prices, credit terms and other bid specifications.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met existing customers to review current services and expand sales opportunities.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.

I&E Technician

Omega Natchiq
03.2002 - 06.2007
  • Developed and managed preventive maintenance program using Type system to manage and document maintenance activities.
  • Managed facets of instrumentation and electrical equipment and automation maintenance program to support company pipeline and facility operations.
  • Supervised technicians through motivation, training and development to achieve safe and cost-effective operation.
  • Partnered with installer to troubleshoot and resolve instrumentation and electrical equipment and automation issues.
  • Tested, troubleshot, and calibrated equipment in shop and field.
  • Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
  • Inspected equipment for defects and safety hazards and completed necessary repairs.
  • Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
  • Obtained measurements and readings using volt and ohm meters, meggers, IC testers and dial indicators.
  • Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.

Education

Trade - HVAC And Electrical

Evangeline Technical
Saint Martinville, LA
06.1997

Diploma - General Studies

Franklin Sr High
Franklin, LA
05.1995

Skills

  • Problem-Solving Skills
  • Sales Expertise
  • Cloud Applications
  • Customer Communication
  • Call Center Operations
  • Customer Support
  • Customer Relationship Management
  • Customer Service Optimization
  • Resolving Issues
  • Information Updates
  • Inventory Accuracy
  • Answering Questions
  • Client Satisfaction
  • Appointment Scheduling
  • Product Knowledge
  • Technical Troubleshooting
  • Closing Procedures
  • Delivery Tracking
  • Billing Adjustments and Refunds
  • Issue and Complaint Resolution
  • Sales and Upselling

Timeline

Customer Call Center Representative

Johnstone Supply
11.2021 - 10.2023

Inside Sales Representative

Acme Refrigeration
06.2007 - 11.2021

I&E Technician

Omega Natchiq
03.2002 - 06.2007

Trade - HVAC And Electrical

Evangeline Technical

Diploma - General Studies

Franklin Sr High

Similar Profiles

CREATE PROFILE
Cody Rodrigue