Summary
Overview
Work History
Education
Skills
Business References
References
Timeline
Generic

Cody Rogers

Grand Junction,CO

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Quality Control Coach

TDS Telecommunications
03.2022 - Current
  • Provided constructive coaching for front line and senior level associates
  • Reviewed and improved guideline standards for associate and agent use
  • Conducted regular audits to ensure adherence to established guidelines, maintaining consistency across the department.

Repair Specialist

TDS Telecom
01.2018 - 02.2022
  • Problem solving over phone for customers' needs
  • Asking questions to find the direct cause of an issue to best help customers
  • Monitoring time spent on phone to provide support in a timely manner
  • Keeping track of updated processes to relay any changes to customers needing assistance.

Sale Manager

Lumber Liquidators
02.2017 - 01.2018
  • Counting product and keeping inventory
  • Selling products that best fit customers lifestyle
  • Operating forklift to keep product organized
  • Making sure team is using time productively.

General Manager

Jimmy Johns Gourmet Sandwiches
05.2013 - 02.2017
  • Scheduling staff to fit labor needs
  • Keeping employees on task and productive
  • Inventory numbers and stock requirements
  • Making sure customers are satisfied with service we provide.

Education

Summit High School
Bend, OR

Skills

  • Effective Communication
  • Group leadership
  • Personable and friendly
  • Building Relationships
  • Team Development
  • Attention to Detail
  • Employee Training
  • Time Management

Business References

  • Jonathan Erikson, 909-900-8508
  • Timothy Petersen, 805-218-3664

References

  • Maxmillian Vernon, 970-779-7109
  • Robert Wolfe, 208-794-1282

Timeline

Quality Control Coach

TDS Telecommunications
03.2022 - Current

Repair Specialist

TDS Telecom
01.2018 - 02.2022

Sale Manager

Lumber Liquidators
02.2017 - 01.2018

General Manager

Jimmy Johns Gourmet Sandwiches
05.2013 - 02.2017

Summit High School

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Cody Rogers