Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cody Rollins

Missouri City

Summary

Dynamic Field Service Representative with a proven track record at SiEnviro, excelling in diagnostic skills and adaptability to change. Enhanced customer satisfaction through efficient service calls and preventive maintenance, while fostering teamwork and collaboration. Committed to delivering tailored solutions and maximizing operational efficiency in fast-paced environments.

Field service professional with strong background in technical troubleshooting, customer support, and equipment maintenance. Known for effective team collaboration and consistently achieving results. Adaptable to changing demands and reliable in fast-paced environments. Skilled in diagnostics, repair, and client relations, with focus on delivering high-quality service.

Overview

5
5
years of professional experience

Work History

Field Service Representative

SiEnviro
02.2025 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Operated hand tools and power equipment according to company safety procedures.
  • Followed safety procedures to avoid injuries in field.

Field Service Technician

Inframark
10.2023 - 01.2025
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.

Heavy Commercial HVAC Apprentice

Hunton Services
10.2021 - 09.2023
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
  • Learned wide range of simple and complex techniques from on-the-job training.
  • Observed experienced professionals in action, gaining valuable insights into best practices within the field.

Maintenance Worker II

City Of Richmond Public Utilities
03.2020 - 11.2021
  • Collaborated with colleagues to maintain a safe working environment while performing various tasks in the field.
  • Continuously updated professional knowledge via industry trainings, workshops, conferences, or certifications relevant to the field of water technology services.
  • Provided exceptional customer service during interactions with residents, businesses, or other stakeholders regarding water-related inquiries or issues.
  • Enhanced customer satisfaction by promptly addressing concerns about water quality or service interruptions.

Education

High School Diploma -

Mayde Creek High School
Katy, TX
05-2019

Skills

  • Adaptability to change
  • Field operations
  • Diagnostic skills
  • Work order preparation
  • Preventive Maintenance
  • Service calls
  • Parts replacements
  • Teamwork and collaboration

Timeline

Field Service Representative

SiEnviro
02.2025 - Current

Field Service Technician

Inframark
10.2023 - 01.2025

Heavy Commercial HVAC Apprentice

Hunton Services
10.2021 - 09.2023

Maintenance Worker II

City Of Richmond Public Utilities
03.2020 - 11.2021

High School Diploma -

Mayde Creek High School

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