Cody Rowley
Portland,OR
Summary
Dynamic professional with a proven track record in customer service and operations support at Penske Truck Leasing. Skilled in inventory control and staff training, I enhance efficiency and client satisfaction through effective communication and problem-solving. Committed to driving results and fostering strong customer relationships in fast-paced environments.
Developed critical thinking and leadership skills in fast-paced corporate environment, focusing on team collaboration and process optimization. Demonstrated ability to manage projects and analyze data to support business decisions. Seeking to transition into new field where these transferrable skills can drive impactful results.
Overview
3
3
years of professional experience
Work History
Management Trainee
Penske Truck Leasing
01.2025 - Current
- Assisted in daily operations by coordinating vehicle maintenance schedules and tracking service records.
- Supported inventory management by monitoring parts availability and ensuring timely replenishment.
- Analyzed operational workflows to identify areas for improvement and enhance efficiency in logistics processes.
- Collaborated with team members to optimize customer service strategies, improving client satisfaction ratings.
- Participated in training sessions to develop skills in fleet management software and reporting tools.
- Contributed to safety initiatives by adhering to protocols and promoting best practices among peers.
- Executed routine inspections of rental vehicles, ensuring compliance with safety standards and regulations.
- Developed strong relationships with customers through effective communication and problem-solving techniques.
Front End Assistant
Costco
03.2024 - 01.2025
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Maintained organized and visually appealing merchandise displays to attract customer attention.
- Collaborated with team members to ensure efficient inventory management and restocking processes.
- Processed transactions accurately using POS systems, ensuring a smooth checkout experience for customers.
- Trained new staff on operational procedures and customer service standards to promote team effectiveness.
- Resolved customer complaints promptly, contributing to improved satisfaction and loyalty rates.
Personal Assistant
Succor Global
10.2023 - 12.2023
- Managed scheduling and calendar coordination for executives, ensuring efficient time management.
- Coordinated travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
- Prepared detailed meeting agendas and minutes, facilitating clear communication among team members.
- Conducted research to support project initiatives, providing insights that enhanced decision-making processes.
Sales Associate
Enterprise Car Sales
08.2022 - 10.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained product displays, ensuring adherence to visual merchandising standards.
- Collaborated with team members to achieve daily sales goals and objectives.
Education
Bachelor of Arts - Theological Studies
Portland Bible College
Portland, OR05-2019
Skills
- Customer service
- Staff supervision
- Customer relations
- Sales techniques
- Staff management
- Staff training
- Operations support
- Customer relationship management (CRM)
- Workforce management
- Negotiation
- Inventory control
Timeline
Management Trainee
Penske Truck Leasing
01.2025 - Current
Front End Assistant
Costco
03.2024 - 01.2025
Personal Assistant
Succor Global
10.2023 - 12.2023
Sales Associate
Enterprise Car Sales
08.2022 - 10.2023
Bachelor of Arts - Theological Studies
Portland Bible College