Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Hi, I’m
Cody Flanagan
Downers Grove,IL
Summary
Overview
10
years of professional experience
1
Certification
Work History
Leidos
NRC LAN Admin
09.2021 - Current
Job overview
- Overview: Contractor for the Nuclear Regulatory Commission
- Tier 2 Lan Admin assistant to NRC employees working in the Region 3 office.
- Perform software, hardware troubleshooting, and account assistance in office and remote settings.
- Assisted end users and other technicians with the transfer from Remedy to the Service Now ticketing system.
- Created and implemented plans to successfully complete the IT portion of Region 3's office move from Lisle, IL to Naperville, IL. This included the breakdown and packaging of IT equipment in the Lisle office and setting up IT equipment for the end user work stations in the Naperville office.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
Leidos
DOJ Service Desk Agent Tier 1/2
02.2021 - 09.2021
Job overview
- Overview: Contractor for Department of Justice
- Tier I help desk support over the phone and email for the DOJ Service Desk JMD and ATR Components which helps oversee accounts and information for many other components within the DOJ.
- Performed troubleshooting for many websites and systems including using SCCM servers to assist users remotely and helping users access and use O365. The DOJ components use and help handle account management/first-time login of its users.
- Made additions to or corrected errors with mailboxes using EAC and Account Issues using Active Directory.
- First to respond on outages, troubleshooting with higher tier staff to find the route cause and solutions/workarounds for End Users.
- Department of Justice
Apex Systems (Leidos)
DOJ Service Desk Agent
02.2020 - 02.2021
Job overview
- Overview: Contractor for Department of Justice
- Tier I help desk support over the phone and email for the DOJ Service Desk JMD Component which helps oversee accounts and information for many other components within the DOJ.
- Helped develop an online training method due to the COVID 19 Crisis making in-person training impossible.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
Linked Logistics, LLC
IT Advisor
03.2019 - 03.2020
Job overview
- General IT Support, including desktop/workstation support (HW/SW install, maintain, update; ticket support, account and access management, etc.)
- Website maintenance and administration, file transfer and network management.
- Saved more than $10,000 securing a data breach and instituted a new information security policy.
Magnolia Marine Transport
Deck Hand
10.2018 - 03.2019
Job overview
- Handled and disposed of chemicals and hazardous or caustic materials in compliance with safety data sheets.
- Assisted with the connection and dropoff of twenty barges.
- Assisted with navigation and docking tasks as look-out.
- Laid and transferred rigging, safely handled lines, and checked tow for three vessels.
- Maintained all ship and barge tasks through the 2018 Polar Vortex.
EXIT Moves Real Estate
Technology Advisor
05.2015 - 06.2016
Job overview
- Developed technical requirement documentation for new software products.
- Troubleshot and upgraded systems from Windows XP to Windows 10.
- Improved systems with addition of new features and infrastructure.
- Assessed business requirements to create focused solutions.
Education
Hinds Community CollegeRaymond
Associate of Arts from Liberal Arts
05-2016
University Overview
Skills
- Windows OS
- MacOS
- Active Directory
- MS O365 (Office, Outlook, SharePoint, Teams)
- Software/Hardware Troubleshooting
- Ticketing Systems (Remedy, SNOW)
- CMD
- Critical thinking
- Communication
- Team building
- Customer relations
- Computer skills
Certification
- ITIL 4 Foundation in IT Service Management, Axelos, 02/23
- Google IT Support Professional Certificate, Coursera, 01/20
Timeline
NRC LAN Admin
Leidos
09.2021 - Current
DOJ Service Desk Agent Tier 1/2
Leidos
02.2021 - 09.2021
DOJ Service Desk Agent
Apex Systems (Leidos)
02.2020 - 02.2021
IT Advisor
Linked Logistics, LLC
03.2019 - 03.2020
Deck Hand
Magnolia Marine Transport
10.2018 - 03.2019
Technology Advisor
EXIT Moves Real Estate
05.2015 - 06.2016
Hinds Community College
Associate of Arts from Liberal Arts
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