Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Cody Santee

Chicopee,MA

Summary

Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.

Reliable professional with class A commercial driver's license and several years of safe and customer-focused delivery of countless products in various truck types. Tireless, mechanically-savvy road-warrior with proven history of meeting any trucking challenge. Resourceful, steady and patient, with practiced success at getting products to destinations intact and on time.

Cooperative forklift operator with several years of experience lifting and carrying heavy loads using warehouse equipment. Qualified to operate various classes of forklifts and practiced in wide range of heavy equipment. Talented problem-solver with strong ethics, integrity and relationship-building abilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Class A CDL Driver

Old Dominion Freight
Westfield, MA
09.2024 - Current
  • Inspected brakes, lights, tires, fuel levels and other important parts to maintain operational safety on the road.
  • Received instructions from dispatcher regarding routes, delivery locations, pick-up times, and special deliveries.
  • Ensured vehicle was clean inside and out at all times.
  • Maintained accurate logs of driving activities to ensure compliance with federal regulations.
  • Provided courteous customer service during pickups and deliveries of goods.
  • Communicated with dispatchers about route changes due to traffic delays or inclement weather conditions.
  • Verified cargo against shipping documents and loaded and unloaded freight using forklifts, pallet jacks, hand trucks, and other equipment.
  • Adhered to company policies including hours of service limitations and hazardous materials transport regulations.
  • Followed all applicable traffic laws and reported any incidents or accidents immediately.
  • Carried out pre-trip inspections according to DOT standards.

Integrated Operations Supervisor

A. Duie Pyle, Inc.
Westfield, MA
01.2021 - 09.2024
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Monitored staff performance and provided feedback for improvement.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Provided support to other departments as needed to meet organizational goals.
  • Developed and implemented standard operating procedures to ensure efficient workflow.
  • Trained new employees on proper job functions and company policies and procedures.
  • Coordinated with vendors regarding product availability, pricing, delivery schedules.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Prepared reports on operational performance metrics and presented them to management team.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Developed strong relationships with customers through excellent customer service practices.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.

Outbound Supervisor

Old Dominion Freight
South Windsor, CT
06.2020 - 01.2021
  • Developed strategies to improve team performance and productivity.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Directed and supervised team of 10 employees in daily operations.
  • Trained new employees on company policies and procedures.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.

Supervisor of Operations

Land Air Express Inc.
Springfield, MA
03.2019 - 06.2020
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Evaluated existing processes regularly for potential optimization opportunities.
  • Resolved customer complaints or answered customers' questions.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Guided employees in handling difficult or complex problems.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Class A CDL Driver

Land Air Express Inc.
Springfield, MA
02.2017 - 03.2019
  • Worked well with dispatchers to communicate route and schedule changes.
  • Used pallet jack and forklift to load and unload products at distribution centers and route locations.
  • Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
  • Processed shipment documents neatly and efficiently for each load.
  • Drove trucks over long distances while adhering to state laws and safety regulations.
  • Followed assigned routes carefully while observing posted speed limits at all times.
  • Performed pre-trip inspections of vehicles to ensure compliance with Department of Transportation regulations.
  • Stopped periodically to inspect vehicle systems such as tires, lights, brakes, gas, oil, water levels.
  • Organized and loaded cargo for safe transport, using appropriate tools and equipment.
  • Delivered goods safely within specified time frames while maintaining high standards of customer service.
  • Inspected truck before and after trips, reporting any mechanical issues or damages immediately.

Lead Dock Worker

Land Air Express Inc.
Springfield, MA
01.2015 - 02.2017
  • Adhered to all safety regulations when operating forklifts or other machinery.
  • Maintained accurate records of product movement within the warehouse facility.
  • Assessed work areas for potential hazards and took appropriate steps to mitigate risks.
  • Communicated regularly with supervisors regarding current job assignments.
  • Loaded and unloaded trucks with palletized products in a timely manner.
  • Contributed ideas for improving workflow processes within the warehouse environment.
  • Utilized RF scanners to track shipments entering and leaving the warehouse facility.
  • Trained new employees on the proper use of forklift equipment.
  • Ensured that all materials were handled safely and securely during loading and unloading process.
  • Performed routine maintenance tasks such as changing oil, refueling, and cleaning the lift truck.
  • Coordinated with other employees to ensure efficient operations.
  • Organized supplies, tools, and parts in an orderly fashion throughout the workplace.
  • Provided assistance with loading and unloading containers from trailers when necessary.
  • Checked shipment documents against actual loads prior to shipping outbound orders.
  • Maintained current forklift training and certification as required by company policies.
  • Reported safety and quality issues to management.

Education

GED -

Holyoke Community College
Holyoke, MA
01-2012

Associate of Science - Business

Springfield Technical Community College
Springfield, MA

Skills

  • Vehicle inspection
  • Cargo verification
  • Route planning
  • Regulatory compliance
  • Customer service
  • Driving safety
  • Performance monitoring
  • Employee training
  • Standard operating procedures
  • Staff recruitment
  • Team leadership
  • Logistics coordination
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Delegation
  • Staff supervision
  • Customer relations
  • Team Training
  • Operations management
  • Incident reporting
  • Human resources
  • Management
  • Operational planning
  • Reliability
  • Forklift operation
  • Equipment maintenance
  • Load verification
  • Operational efficiency
  • Hazard identification
  • Palletizing
  • OSHA workplace safety
  • Forklift operator certification
  • Hazardous materials endorsements

Affiliations

  • Currently on Two baseball teams in Adult Baseball Leagues that play around Western Massachusetts.
  • Own two fishing boats with my Friend of Multiple years. One for fresh water and one for Ocean Fishing.
  • Have two Dogs, two cats and a Carpet Python.

Certification

  • Class A CDL with no Restrictions. Have Tanker, Hazmat and Doubles/triples Endorsements.
  • Forklift Certified.
  • Obtained my LTC.
  • Currently enrolled in getting my Associates Degree.

References

References available upon request.

Timeline

Class A CDL Driver

Old Dominion Freight
09.2024 - Current

Integrated Operations Supervisor

A. Duie Pyle, Inc.
01.2021 - 09.2024

Outbound Supervisor

Old Dominion Freight
06.2020 - 01.2021

Supervisor of Operations

Land Air Express Inc.
03.2019 - 06.2020

Class A CDL Driver

Land Air Express Inc.
02.2017 - 03.2019

Lead Dock Worker

Land Air Express Inc.
01.2015 - 02.2017

GED -

Holyoke Community College

Associate of Science - Business

Springfield Technical Community College

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