CODY SCHLEGEL
Amarillo
Summary
Dynamic professional with proven success at Texas Tech Health Science Center, specializing in customer service and relationship management. Expertise in conflict resolution and patient satisfaction enhancement while ensuring compliance. Proficient in rapid data entry and cash handling, consistently achieving results in high-pressure environments. Committed to improving service delivery and promoting positive client interactions.
Overview
16
16
years of professional experience
Work History
Teller
Amarillo
12.2020 - Current
- Maintained balancing record with 100% rate of accuracy.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained teller drawer to perform bank transactions.
- Cleaning
- Concise Time Management
- Task Prioritization
- Equipment monitoring
Clerk
Texas Tech Health Science Center
Amarillo
12.2020 - Current
- Educated patients on insurance coverage and billing procedures.
- Processed patient information and maintained accurate records in databases.
- Coordinated follow-up calls to ensure patient satisfaction and care continuity.
- Resolved conflicts by providing empathetic support to distressed patients.
- Collaborated with team members to improve service delivery processes.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Collected payments from patients and entered them into the billing system accurately.
- Adhered to HIPAA regulations when handling confidential patient information.
- Updated patient files in accordance with company policy and procedure guidelines.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Managed customer inquiries through telephone, email, and social media interfaces.
- Scheduled appointments for patients using the electronic health records system.
- Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
- Greeted patients upon arrival and answered any questions they had about their visit.
- Compiled reports on patient visits for management review as needed.
- Managed multiple projects simultaneously while meeting deadlines set by management team members.
- Assisted patients with inquiries regarding healthcare services and benefits.
- Managed appointment scheduling using electronic health record systems.
- Communicated effectively with medical staff to resolve patient concerns.
Teller
Texas Plains Federal Credit Union
Amarillo
05.2010 - 07.2013
- Processed customer transactions efficiently and accurately at a leading financial institution.
- Assisted customers with account inquiries and provided information on bank services.
- Maintained cash drawer and balanced daily transactions according to established procedures.
- Educated clients on banking products to enhance their financial literacy and experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to the bank.
- Monitored compliance with bank policies and regulations during daily operations.
- Trained new tellers on procedures, systems, and customer service standards effectively.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Education
High School Diploma -
Amarillo High School
Amarillo, TX05.2006
High School Diploma -
Amarillo College
Amarillo, TXSkills
- Relationship building and management
- Exceptional Customer Service
- Math aptitude
- Excellent time management skills
- Stocking and Replenishing
- Cleaning and Organization
- Excellent Communication
- Dependable and honest
- Cash Handling
- Accounting systems and software
- Rapid data entry skills
- Savvy relationship-builder
- Positive
- Cleaning
- Concise Time Management
- Task Prioritization
- Equipment monitoring
- Customer documentation
- Fraud detection
- Compliance monitoring
- Record keeping
Timeline
Teller
12.2020 - Current
Clerk
Texas Tech Health Science Center
12.2020 - Current
Teller
Texas Plains Federal Credit Union
05.2010 - 07.2013
High School Diploma -
Amarillo High School
High School Diploma -
Amarillo College