Cody Schlesinger
Meridian
Summary
Dynamic professional with a proven track record at Teleperformance USA, excelling in social media management and engagement. Recognized for enhancing platform safety and user experience through meticulous content moderation. Multilingual communicator with strong attention to detail and time management skills, dedicated to fostering positive online communities and driving brand loyalty.
Diligent office support assistant with solid background in administrative support and office management. Successfully managed schedules, coordinated meetings, and streamlined office operations. Demonstrated proficiency in Microsoft Office Suite and excellent communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Social Media Content Moderator
Teleperformance USA
02.2022 - Current
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Reduced response time for content review, ensuring a safer online environment for users.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
Model Ambassador
Urban Talent Management
08.2023 - Current
- Collaborated closely with marketing teams to execute successful marketing campaigns, driving consumer engagement and conversion rates.
- Boosted sales through effective communication of key product features and benefits.
- Participated in product training sessions regularly, ensuring a comprehensive understanding of brand offerings to effectively communicate them with customers.
- Participate in training new Model Ambassadors, sharing best practices and techniques for success within the role.
- Represented the brand professionally at various events, increasing customer interest and loyalty.
Customer Service Representative
World Connection, LLC
06.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Captioning Agent
CaptionCall
02.2017 - 01.2021
- Delivered high-quality captions under tight deadlines, adapting quickly to changing client needs and priorities.
- Increased client satisfaction by consistently meeting or exceeding required performance metrics.
- Enhanced caption accuracy by diligently reviewing and editing live captions in realtime.
- Cultivated strong relationships with clients through professional interactions that facilitated trust and loyalty towards the company's services.
- Generated error-free transcripts with skilled capturing and proofreading.
Server
Jack in the Box
07.2016 - 07.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Centennial High School
Boise, ID06-2016
MBA - Business Administration And Management
Boise State University
Boise, ID05-2028
Skills
- Goal oriented
- Engagement
- Multilingualism
- Social media management
- Communication skills
- Time management
- Attention to detail
- Multitasking
- Reliability & Professionalism
- Organizational skills
- Verbal and written communication
- Microsoft office
Certification
- Microsoft Office- Word, PowerPoint, Excel, OneNote, Outlook
Languages
Spanish
Limited Working
Interests
- Real Estate development
- Adventure Travel
- Regularly practice mindfulness and meditation for overall wellness
- Passionate about balancing physical health with mental and emotional wellness
- Mindfulness Practices
- High-Intensity Interval Training
- Gym Workouts
- Web Development and Design
- Developing software, websites, and apps in various programming languages
Timeline
Model Ambassador
Urban Talent Management
08.2023 - Current
Social Media Content Moderator
Teleperformance USA
02.2022 - Current
Customer Service Representative
World Connection, LLC
06.2021 - 10.2022
Captioning Agent
CaptionCall
02.2017 - 01.2021
Server
Jack in the Box
07.2016 - 07.2017
High School Diploma -
Centennial High School
MBA - Business Administration And Management
Boise State University
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