Cody Schneider
North Ridgeville
Summary
Diligent Customer Success Manager with background in driving customer satisfaction and retention. Expertise in managing customer relationships, leading initiatives to improve client engagement. Proficient in problem-solving and communicating effectively to ensure customer success.
Overview
5
5
years of professional experience
Work History
Customer Success Manager
Liquid Barcodes
09.2023 - Current
- Responsible for customer base across the US and Canada
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Conducted in-depth product training sessions for clients, leading to increased product adoption and satisfaction.
Senior Client Experience manager
Banyan Technology
07.2020 - 09.2023
- Involved with sprint prioritization and QA testing upon code release
- Manage 150+ weekly client requests and work with team members to complete these requests quickly and efficiently
- Report to Director of Client Experience and CEO with weekly reports outlining KPI driven data
- Collaborated with cross-functional teams to ensure seamless integration of client feedback into product development processes.
- Streamlined reporting processes to provide clients with timely insights on key performance indicators crucial for their business success.
Education
Bachelor’s Degree - Human Resource Management
Baldwin Wallace University
05.2017
Skills
- Customer retention
- CRM software
- Proficient in SaaS platforms
- Onboarding and orientation
- Problem resolution
- Multitasking Abilities
- Project planning
- Technical proficiency
- Problem-solving abilities
Timeline
Customer Success Manager
Liquid Barcodes
09.2023 - Current
Senior Client Experience manager
Banyan Technology
07.2020 - 09.2023
Bachelor’s Degree - Human Resource Management
Baldwin Wallace University
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