Cody Shuler
Noblesville,IN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Consultant
Tom Wood Lexus
04.2017 - 01.2024
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Increased client retention through exceptional service and timely solutions to issues.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Provided personalized assistance for customers, ensuring their needs were met efficiently and effectively.
- Collaborated with team members to share best practices and improve overall performance within the department.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
Service Consultant
Butler Toyota
06.2013 - 04.2017
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Streamlined service processes for increased efficiency and improved customer experience.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Conducted comprehensive needs assessments to identify areas for service improvement and tailored solutions accordingly.
Hospitality
Panther Racing Inc.
05.2012 - 05.2013
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Applied Science - Business Administration
Ivy Tech Community College
Kokomo, IN05.2018
Skills
- Customer Acquisition
- Attention to Detail
- Conflict Resolution
- Customer Retention
- Complaint Handling
- CRM Software
- Quality Assurance
- Multitasking
- Adaptability
- Effective Communication
- Positive Attitude
Accomplishments
Member of Phi Thatta Kappa Ivy Tech Community College
References
References available upon request.
Timeline
Customer Service Consultant
Tom Wood Lexus
04.2017 - 01.2024
Service Consultant
Butler Toyota
06.2013 - 04.2017
Hospitality
Panther Racing Inc.
05.2012 - 05.2013
Associate of Applied Science - Business Administration
Ivy Tech Community College
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