Cody Sizemore
Kentucky
Summary
A results-oriented professional with a proven track record in the customer service and media industry. Project and employee manager with 8 years of experience leading multi-functional teams in the successful planning and execution of a wide variety of different initiatives. Proven ability to create, write and deliver popular content that resinates with the desired audience. Open minded and willing to learn whatever is required to convey the best result possible. I will pledge my commitment to whichever company decides to give me an opportunity and can guarantee that it will not be a decision that is regretted.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Consultant/Freelance Content Writer
KISN (Kentucky Independet Sports Network)
01.2019 - 04.2023
- Used Microsoft Word, Google Docs and SharePoint to store and share created documents.
- Proofread and edited sports posts to prepare for publication.
- Conducted extensive internet research to provide facts and statistics for articles and blogs.
- Created concise, eye-catching headlines and copy on sports and political topics.
- Strengthened content by thoroughly editing and proofreading content 4 times prior to submission.
- Coordinated with marketing and design teams to illustrate articles and develop graphics.
- Completed thorough research into assigned topics.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Customer Service Specialist
C3i Solutions
04.2023 - 09.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Call Center Supervisor
Senture
11.2017 - 01.2019
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Supervised 20+ Customer Service Representatives in providing excellent customer service to callers requiring assistance for basic and escalated issues.
- Collaborated with training team to boost product support and certification training initiatives.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
Supervisor
Southern Accent Lawn Care
03.2013 - 11.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Conducted regular reviews of operations and identified areas for improvement.
Education
High School Diploma -
Madison Central High School
Richmond, KY05.2012
Skills
- Critical Thinking
- Communication/Teamwork
- Responsibility
- Punctual
- Supervising/Delegating
- Customer Service and Assistance
- Creative
- Attention to Detail
- Work Ethic
- Problem-Solving
- Adaptability
- Writing/Typing
- Content Creating/Media
Additional Information
Amassed a Youtube and X (Twitter) following of 800,000+
Certification
- SEO (Search Engine Optimization)
- Customer Service Representative
Timeline
Customer Service Specialist
C3i Solutions
04.2023 - 09.2023
Consultant/Freelance Content Writer
KISN (Kentucky Independet Sports Network)
01.2019 - 04.2023
Call Center Supervisor
Senture
11.2017 - 01.2019
Supervisor
Southern Accent Lawn Care
03.2013 - 11.2017
High School Diploma -
Madison Central High School
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