Cody Smith
Caldwell
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive.
Overview
9
9
years of professional experience
Work History
Construction Worker
Knucklehead Llc
07.2023 - 12.2024
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Service Advisor
Twin Falls Chevrolet
09.2022 - 06.2023
- Prepared repair orders and obtained necessary signatures to maintain company records
- Diagnosed vehicle issues and recommended repairs to customers
- Assisted customers by looking up product information, inventory, and pricing
Sales Associate
Steve's Hometown Chevrolet
07.2020 - 08.2022
- Encouraged customers to make additional purchases and suggested relevant items
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Met merchandising standards by keeping store stocked and products faced
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Engaged with guests to understand and anticipate customer service needs
- Enticed customers with sales and promotions to boost sales
Service Adviser
Tom Scott Toyota
03.2016 - 06.2020
- Assisted customers by looking up product information, inventory, and pricing
- Prepared repair orders and obtained necessary signatures to maintain company records
- Diagnosed vehicle issues and recommended repairs to customers
- Sold products and recorded sales made to maintain accurate inventory records
- Offered personalized service solutions to customers, resulting in improved customer satisfaction
- Resolved customer complaints with polite and patient conduct for optimal customer service
- Advised customers on automotive maintenance and repair services
- Followed repair order processes and instructions to complete orders on time
Education
High School Diploma -
Skyview High
Nampa, IdahoSkills
- Sales
- Communication
- Computer programs
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service scheduling
- Performance goals
- Workflow manage
LANGUAGES
Spanish - Intermediate
Timeline
Construction Worker
Knucklehead Llc
07.2023 - 12.2024
Service Advisor
Twin Falls Chevrolet
09.2022 - 06.2023
Sales Associate
Steve's Hometown Chevrolet
07.2020 - 08.2022
Service Adviser
Tom Scott Toyota
03.2016 - 06.2020
High School Diploma -
Skyview High
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