Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cody Smith

Katy,TX

Summary

Dynamic operations leader with a proven track record at Eccell Group, driving sales growth and enhancing employee engagement. Expert in financial acumen and team building, successfully implemented innovative programs that reduced turnover and maximized profitability. Skilled in cross-functional leadership, fostering strong client relationships while ensuring operational excellence.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

VP of Operations

Eccell Group
08.2019 - Current
  • Established and directed successful programs focused on sales growth, training, and marketing.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

General Manager of Food Service

Cafe Eccell
01.2012 - 08.2019
  • Oversaw training of more than 100 team members.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Reviewed and approved employee schedules and timesheets.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Purchased food and cultivated strong vendor relationships.
  • Maximized quality assurance by completing frequent line checks.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Developed unique events and special promotions to drive sales.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Education

High School Diploma -

New Caney
New Caney, TX
05.2005

Skills

  • Operations management
  • Facilities management
  • Organizational development
  • Production scheduling
  • Team building and motivation
  • Growth planning
  • Program oversight
  • Financial acumen
  • Procedure implementation
  • Policy development
  • Schedule management
  • Staff management
  • Office management
  • Technical support
  • Human resources management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved streamed line scheduling and company communication by introducing Sling/Toast for scheduling, and company wide announcements tasks.
  • Supervised team of 10 staff members of senior management & a staff of 120 staff members

Timeline

VP of Operations

Eccell Group
08.2019 - Current

General Manager of Food Service

Cafe Eccell
01.2012 - 08.2019

High School Diploma -

New Caney

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